>> reporter: since the rollout last week chung is only trying to get quote on prices and not even to enroll. error messages, slow connections. and booted out of the system and other problems have exasperated hundreds of thousands. obama administration was aware that it had big problems. one democratic ally of the administration congressman robert andrews, says he spoke to the white house months before the unveiling. >> i discussed with the white house people things they already knew which was undertaking of this size is going to be very complex. >> reporter: andrews believes the white house was on top of the situation. robert lachefski, disagrees. he is a health care consultant. he says many of his clients had meetings with the administration ahead of the rollout. >> insurance executives have been warning the administration bluntly that this whole system is not ready for prime time. it wasn't going to be ready on october 1 to appropriately