the bank sold off their home for $48,000, less than half of what they owed. >> these are some of the files of people that we've helped over the years since katrina. >> reporter: james perry leads an organization that fights foreclosures. >> they're so proud of what they accomplished because they worked so hard to get there. it didn't matter how many hurricanes came, those families rebuilt because they were there to stay. >> reporter: in a statement, bank of america said we apologize to them for the events that clearly should not have happened the way they did. while we did not provide the service they expected from us, we're confident this is a unique case. the federal government accused 13 banks, including bank of america, with unsound foreclosure practices in 2009 and '10. the banks admitted no wrong doing but paid $3.6 billion in settlement money. their cut?