was a really good example of people with the very best intentions getting misinformation and crossed facts. and i feel like the answers are coming out. and that's appreciated. we just want transparency and honesty. >> so, if i'm understanding this correctly, there is a policy that requires fall and -- family members of fallen service members to pay upfront for funeral transportation if they go to a second location. but the pentagon would reimburse them. and in your family's case, you didn't pay anything. >> correct. >> how did your -- you know, how did nichols story get mixed up in what just seems to be a narrative here that is false? >> you know, it, in the process of transporting her remains after we received her at dover, it was confusing and hectic.