afternoon at a pretty upscale, popular mall. >> yes, yes. >> it would have been crowded. >> yeah, we believe they came at 11:00. but we were having coffee then. and we didn't hear anything, but as soon as we enter the supermarket, that's when i heard the shots, about 20 past 12:00. >> and you're looking at some of the video from reuters earlier. this is the scene outside of westgate. as we know from authorities there in kenya, 20 people kil d killed, 50 people injured. the latest we have is that there are people who are being held hostage. we do not know how many. and from another kenyan government source, the attackers appear to be of somali origin. ms. kassan, while you were hiding, essentially, during this attack, was there anything else you heard, or was it completely silent where you were? did you hear gunshots? did it seem as if it was, you know, gunshots in quick