Press release content from Business Wire. The AP news staff was not involved in its creation. Uniphore Acquires Emotion Research Lab and Adds Video AI Capabilities to Its Innovation Portfolio January 21, 2021 GMT SINGAPORE & PALO ALTO, Calif. & VALENCIA, Spain--(BUSINESS WIRE)--Jan 21, 2021-- Uniphore, an early leader in Conversational Service Automation (CSA), today announced the acquisition of Emotion Research Lab, a cutting-edge video and emotion AI company. Emotion Research Lab is a leading software developer that uses AI and machine learning, to identify emotion and engagement levels in real-time over video-based interactions. ADVERTISEMENT When combined with Uniphore’s CSA solutions, which understands, analyzes, and automates voice conversations in real-time, Emotion Research Lab’s extensive video-focused AI capabilities will deliver entirely new applications and experiences across the enterprise. Combining voice and video AI with automation and machine learning will open up new use cases, including customer experience, sales, marketing, HR and other critical areas of business. Essentially, this powerful combination will drive new waves of transformation by delivering automated and intelligent conversational and collaboration resources that enhance communication and can ultimately drive better business results.