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/PRNewswire/ -- Genesys®, a global cloud leader in customer experience orchestration, has been ranked first for 2020 market share in the IDC Worldwide Contact...
The pandemic has put a sense of urgency on every company and institution around the globe to become a digital business. As the global leader of professional services, PwC has seen first-hand how companies are navigating this new digital-first world, characterized by rising customer expectations. Customers want personalized experiences but are more aware of data […]
The company is increasing its focus on the healthcare sector with an Intelligent appointment management tool and HIPAA compliance for Salesforce Maps; the features were unveiled during this week's HIMSS 21.
Little Black Book, First-of-its-kind region wide practice will unleash industry-leading Adobe Experience Platform capabilities to accelerate customer experience across EMEA
This software titan has a big market opportunity and an impressive track record.