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Speech Zadarma is offering free access to their widely recommended speech recognition analytics tool until March 2021


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BURGAS, Bulgaria, Jan. 20, 2021 /PRNewswire/ Speech analytics is transforming many aspects of business, and is especially beneficial to any sales driven organisation. Zadarma, most well known as a leading global VoIP provider, also offers an industry leading smart speech recognition and analytics feature as part of their incredibly easy to use and highly affordable telecommunications offering. The tool enables a computer to identify and respond to human speech - recorded voice is transcribed into text with the help of neural networks and sound models that even account for and accommodate different languages. Zadarma s speech recognition analytics feature turns every internal or external call and conversation into a rich, structured data source to power business intelligence. ....

Kostenloser Wertpapierhandel , Customer Experience , Return On Investment , வாடிக்கையாளர் அனுபவம் , திரும்ப ஆன் முதலீடு ,

Infosys launches Infosys Cortex powered by Google Cloud's Contact Center AI


Infosys announced the launch of Infosys Cortex, its customer engagement platform. The platform leverages technology from Genesys, a global leader in cloud customer experience and contact center solutions, along with Contact Center AI services from Google Cloud and its managed artificial intelligence (AI) and analytics services.
Infosys Cortex helps businesses reimagine customer care operations by providing intelligence to aid purposeful customer communication, smarter and faster decision-making, and deliver value at scale. Using the power of cloud and a modular microservices based architecture, it helps enterprises achieve up to 40 percent faster and more effective agent hiring and learning. It also brings up to 30 percent improvement in agent performance with training before operationalizing the contact center. Furthermore, Infosys Cortex drives up to 30 percent improvement in satisfaction for customers through intent prediction and self-service, along with up to 40 percent i ....

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Process, People, Technology


Process, People, Technology
When it comes to the adoption of technology, manufacturers need to take a strategic approach that brings processes, people and technology together.
A recent survey conducted by the Made Smarter North West pilot of small businesses operating in the region, found that too many were operating without a strategic plan when it came to digitalisation and investing in new technology.
“Manufacturers recognise that digital tools and technology are essential to remain competitive, cut costs, increase growth, and enhance the customer experience, and without capitalising on the opportunities digital technology offers, risk getting left behind,” said Donna Edwards, programme director for the Made Smarter North West pilot. “But it is also clear that too many makers have employed technology without the technical understanding of which areas to focus on first – which leads to disparate, disconnected equipment, an ....

United Kingdom , Donna Edwards , Steve Richmond , Made Smarter North West , Guidance Automation , Director Logistics Systems , Artificial Intelligence , Automated Guided Vehicles , Industry 4 0 , Smart Technology , Wireless Technology , Internet Of Things , ஒன்றுபட்டது கிஂக்டம் , டோனா எட்வர்ட்ஸ் , ஸ்டீவ் ரிச்மண்ட் , செய்து சிறந்த வடக்கு மேற்கு , வழிகாட்டல் ஆட்டோமேஷன் , இயக்குனர் தளவாடங்கள் அமைப்புகள் , செயற்கை உளவுத்துறை , தானியங்கி வழிகாட்டப்பட்டது வாகனங்கள் , புத்திசாலி தொழில்நுட்பம் , வயர்லெஸ் தொழில்நுட்பம் , இணையதளம் ஆஃப் விஷயங்கள் ,