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7 that had access to selfservice decided to send us a piece of paper instead. So not too bad. Last year, when our pilot, when we did about those numbers i mentioned earlier about 12,000 or so, when our first rollout. I think adherence was about 20 . Compared to todays 24 . So on slide 6, i think some of the things that helped us have success and the lower number of phone calls as well as e benefits is our outreach. Back in september, i told you we did improvements to our communication and i think it showed based on the feedback i got from the staff that speak to the members enough, that they w...

The providers because they were not covered in their networks. And with that, im going to turn it over to shenay who will talk to you about the feedback we received on the models. Good afternoon. As part of the engagement process, we presented five models of potential or possible Health Care Model options are or options that are hypothetical options that members were could potentially look for in the future. The first model during this presentation, members were able to share questions ask and share questions about the models, look at the models in detail to figure out what things were appeali...

Wellness center here at the Health Services. At the end, we at the end of the day we had 117 individuals participate in the focal groups, representing 34 of the unique departments across the city. With that, id like to turn the mic over to heather and shenay to talk about the presentation of the core findings from this endeavor. Thank you. Thank you. Hi, commissioners, its nice to be here with you today. Im heather imboden, im with communities in collaboration. Were an oakland based consultant. We also do program evaluation. Im here with my colleague, shenay hawkins who also supported this pro...

Earlier today the House Intelligence Committee held its third hearing against President Trump hurco lawmakers heard testimony from lt. Col. Vindman, National Security Council Director for europe at Jennifer Williams russia and europe advisor to Vice President pentz. [inaudible conversations] [inaudible conversations] [inaudible conversations] [inaudible conversations] [inaudible conversations] the committee will come to order good morning everyone this is the third in a series of public hearings will be holding as a part of the impeachment inquiry prick without objection the chairs authorized ...

[indistinct conversations] shuttering] [indistinct conversations] the committee will come to order. This is the third in a series of public hearings that the committee will be holding as part of the house of representatives impeachment inquiry. The chair is authorized to declare a recess of the committee at any time. We will proceed today in the same fashion as our first hearing. Ill make an Opening Statement and Ranking Member nunez will have the opportunity to make a statement. Well turn to the witnesses for their Opening Statements and questions. For audience members, we welcome you. We ask...