CSPAN Capitol Hill Hearings June 28, 2012
goes hand-in-hand with two rules. first, always try to understand the customer wants. second, change is inevitable -- to embrace it. what do they want? they want to be able to watch programming on their tv sets, phones, and tablets. they want to be able to surf the web and make a phone call, no matter where they are. dish plans to offer all the services from one company. we do a big -- good job of providing fixed video programming. but customers increasingly want mobile video, mobile voice, and mobile data. we need to be able to provide all the services to everyone of our customers, ...