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2020: A Pivotal Year for NACS Virtual experiences, landmark research and frontline heroes are among the highlights of a historic year. December 28, 2020 ALEXANDRIA, Va.—The entrepreneurial nature and amazing grit of convenience and fuel retailers inspires us at NACS to push ourselves to test and learn as an organization to better serve our industry, so when the pandemic hit during late winter, instead of tapping the brakes, our teams pressed the accelerator. COVID-19 forced the cancellation of in-person events from mid-March onward. In fact, the NACS 2020 Day on the Hill—with a record 174...

Associate Editor ALEXANDRIA, Va. — Sales of CBD products in the convenience channel jumped 390 percent from 2018 to 2020, but this might still be just scratching the surface.  While marijuana remains a Schedule 1 drug that is fully illegal on the federal level, and the Food and Drug Administration has not approved the sale of any ingestible CBD products or CBD products that make health claims, the cannabis and CBD category is growing by leaps and bounds, making it a promising source of revenue for c-store operators — if they approach the category the right way, according t...

Wawa’s Gheysens Talks Innovation NACS CEO Henry Armour discusses risk, experimentation and the future with Wawa’s CEO. December 23, 2020 By Pat Pape ALEXANDRIA, Va.—Wawa, with 850 locations and more than 35,000 associates, is an iconic retailer in the Mid-Atlantic area, famous for freshly made, built-to-order sandwiches and hoagies. But the Pennsylvania-based chain has never been complacent, and company leaders constantly look for new products, services and technologies that will help them keep up with consumers’ changing demands. Speaking with NACS President and CEO Henry Armour,...

Managing Editor ALEXANDRIA, Va. — Consumers can be expected to celebrate the core four traditional holidays — Valentine's Day, Easter, Halloween and Christmas — but there is a myriad of national or faux holidays occurring multiple times a month that present opportunities for convenience store retailers to leverage the occasion to increase sales and profits. Because consumers tend to consciously be aware of these moments and want to engage, c-store operators should be prepared to provide them with a convenient way to do so, category experts explained during the "Guide to Cap...

Managing Editor ALEXANDRIA, Va. — Earlier this year, the challenges of stay-at-home orders accelerated the demand for omnichannel experiences. From mobile ordering to delivery to curbside pickup and personal shopping services, convenience stores quickly adapted their stores and technology to get products to customers in frictionless and contactless ways. During the "Driven to Delivery" education session as part of the NACS Crack the Code Experience, speakers discussed a test-and-learn approach, and what retailers should consider to maintain a foothold in the digital commerc...