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Uniphore appoints industry veterans to board of directors to accelerate innovation and global expansion

Uniphore appoints industry veterans to board of directors to accelerate innovation and global expansion
ANI |
Updated: Jan 27, 2021 13:12 IST
Chennai (Tamil Nadu) [India]/Palo Alto (California) [USA], January 27 (ANI/BusinessWire India): Uniphore, an early leader in Conversational Service Automation (CSA), today announced three new appointments to its board of directors - John Chambers, Andrea Ayers and Burt Podbere.
Their combined experience in building market leaders, driving innovation and scaling global companies will accelerate Uniphore s growth and further advance the company s leadership in utilizing AI and automation for customer service. All additions to the board are effective immediately. ....

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Uniphore appoints industry veterans to board of directors

Uniphore appoints industry veterans to board of directors
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Uniphore Expands Global Presence, Acquires Emotion Research Lab

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Conversational AI tech company Uniphore acquired Emotional Research Lab, a video and emotion AI-based enterprise for an undisclosed price. Latter is a Spain based leading software company that uses AI and machine learning for identifying emotion and engagement levels over video interaction, in real time. Emotion Research Lab will formally join Uniphore’s team in the second half of 2021.
With this new acquisition, Uniphore aims as combining Emotion Research Lab’s video-focused capabilities with its own Conversational Service Automation tech to deliver new applications and enhanced experiences across the enterprise. This combination will deliver automated and intelligent conversational and collaboration resources that will ultimately drive better business outcomes. Voice and video AI with automation and machine learning will also find applications in the areas of customer care, sales, marketing, HR, among others. ....

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Uniphore acquires Emotion Research Lab

Uniphore acquires Emotion Research Lab
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Uniphore Acquires Emotion Research Lab and Adds Video AI Capabilities to Its Innovation Portfolio

Press release content from Business Wire. The AP news staff was not involved in its creation.
Uniphore Acquires Emotion Research Lab and Adds Video AI Capabilities to Its Innovation Portfolio
January 21, 2021 GMT
SINGAPORE & PALO ALTO, Calif. & VALENCIA, Spain (BUSINESS WIRE) Jan 21, 2021
Uniphore, an early leader in Conversational Service Automation (CSA), today announced the acquisition of Emotion Research Lab, a cutting-edge video and emotion AI company. Emotion Research Lab is a leading software developer that uses AI and machine learning, to identify emotion and engagement levels in real-time over video-based interactions.
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When combined with Uniphore’s CSA solutions, which understands, analyzes, and automates voice conversations in real-time, Emotion Research Lab’s extensive video-focused AI capabilities will deliver entirely new applications and experiences across the enterprise. Combining voice and video AI with automation and mach ....

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