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The Northridge Group's 2023 State of Customer Experience (CX) Survey Reveals Big Gap in Customer Service Expectations and Experiences

/PRNewswire/ -- The Northridge Group, a leading Customer Experience (CX) operations and management consulting firm, released its highly anticipated 2023 State...

Chicago , Illinois , United-states , Bryan-gillis , Jeremy-ahto , Lisa-butler , Northridge-group , Head-of-service-delivery , Northridge-group-state-of-customer-service , Resolve-issues , Customer-experience , Managing-principal

Blaze Pizza taps Qu to boost order, operational efficiencies

Blaze Fast Fire'd Pizza is deploying the Qu unified commerce platform, a cloud-native system, to improve ordering and operational efficiency across its entire franchise system. The technology provides better order accuracy and kitchen fulfillment, which can reduce the cost of…

Elise-wetzel , Blaze-fast-fired-pizza , Blaze-pizza , Customer-service-experience , Ranchising , Perations ,

WOWorks, Shipley Do-Nuts, Noodles & Company execs say loyalty programs a must-have

Panelists Blake Johnson, VP of marketing for Craveworthy Brands, Donna Josephson, CMO of Shiply Do-Nuts, Mark Kreiner, VP of marketing for WOWorks and Stacy Moss director of brand marketing for Noodles & Company spoke about utilizing loyalty programs at the Restaurant Franchising and Innovation Summit in Coral Gables, Florida.

Miami , Florida , United-states , Donna-josephson , Derek-canton , Blake-johnson , Mark-kreiner , Stacy-moss , Networld-media-group , Noodles-company , Better-health , Starbucks

ICXA announces 2023 Elevate Awards

Alicia Lavay is Executive Director at the ICX Association. Image provided. "Sometimes when I consider what tremendous consequences come from little things, I am tempted to think there are no little things." — Bruce Barton. Elevate Awards winners will be…

Bruce-barton , World-wide-technology , Bank-customer-experience-summit , Association-elevate , United-airlines-agent-on , Executive-director , Interactive-customer-experience , Elevate-awards , Jersey-mike , United-airlines-agent , Verizon-wireless-voice-activated , Bank-customer-experience

ICX Summit celebrates 7th year with September event

The Interactive Customer Experience Summit, which is celebrating its seventh year, is a dual event in 2023 featuring the Bank Customer Experience Summit.

North-carolina , United-states , Charlotte , America , Brianna-langley , Julie-wade , April-walker , Mark-stutzman , Bank-customer-experience-summit , Networld-media-group , Interactive-customer-experience-summit , Interactive-customer-experience

How customer service, tech help restaurants win

Customer service is at the heart of every brand. Consumers expect it, and restaurants strive to create the best experience possible for their customers.

Eric-knott , Chris-lybeer , Networld-media-group , People-dedicated , Growing-chicken-concept , Driving-results-through , World-class-customer-experience , Revel-systems , Customer-service-experience , Echnology ,

How customer service, tech helps restaurants win

Customer service is at the heart of every brand. Consumers expect it, and restaurants strive to create the best experience possible for their customers.

Eric-knott , Chris-lybeer , Networld-media-group , People-dedicated , Growing-chicken-concept , Driving-results-through , World-class-customer-experience , Revel-systems , Customer-service-experience , Echnology ,

PAST: MMF Lands Legendary Willie Nelson in 2013

It can’t get much more exciting in Pulaski County than Willie Nelson and wild hogs – unless you throw in Humvees and the promise of some new liquor stores.

First-baptist-church , Texas , United-states , Pulaski-county , Kentucky , Marydale , United-group , Western-australia , Australia , City-of-somerset , Whitley-county , Hamilton-cemetery

MMF Lands Legendary Willie Nelson in 2013

It can’t get much more exciting in Pulaski County than Willie Nelson and wild hogs – unless you throw in Humvees and the promise of some new liquor stores.

First-baptist-church , Texas , United-states , Pulaski-county , Kentucky , Marydale , United-group , Western-australia , Australia , City-of-somerset , Whitley-county , Hamilton-cemetery

7 customer service experience trends to watch in 2023

As customer expectations continue to evolve, customer service trends are adapting at pace. Businesses from all industries must keep up with emerging customer service experience trends to meet customer expectations and foster better customer relationships which is critical for remaining competitive in the respective market.

Customer-service , International-customer-service-association , Ai-leadership-executive , Customer-service-experience , International-customer-service , Executive-survey , Impact-report , Customer-support-saas ,