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New survey: Embracing the hybrid cloud tops the list of IBM mainframe customers' modernization strategies

83% of mainframe customers plan to modernize, 46% will do so using hybrid cloud
Crawley, UK, November 16, 2022 – New research suggests the majority (83 per cent) of IBM mainframe customers are planning to modernize their mainframe systems. ....

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iET Solutions adds artificial intelligence into its IT service management suite, iET® ITSM

New release of iET® Enterprise Technology platform includes AI to optimize ITSM processes and enhanced security features
ASCHHEIM, GERMANY, July 13, 2022 – iET Solutions, a division of UNICOM® Global, which offers comprehensive, high-performance solutions for IT service management (ITSM) and software asset management (SAM), has introduced new artificial intelligence (AI) functionality in the latest version of its iET® Enterprise Technology platform, enabling customers to optimize their existing iET® ITSM applications. ....

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Wolseley deploys a new one-stop eBilling system to deliver a frictionless digital customer experience

Technology from Macro 4 will provide email and self-service access to around 1.4 million new documents a month while improving the customer experience
Crawley, UK, June 7, 2022 – Wolseley, the . ....

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New research: digital self-service now more popular than calling customer service

60% of UK household water and energy customers prefer not to call customer service if they can use online tools to solve their problems, according to Macro 4 research
Crawley, UK, March 22, 2022 – Most consumers are ready to swap customer service calls for digital self-service in the wake of their experience during the pandemic, according to new survey findings released by Macro 4. ....

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UK Greetings chooses Macro 4 to support HR's switch to hybrid working

GDPR-compliant information management system will provide HR team with easy online access to hundreds of thousands of employee documents from home or office
Crawley, UK, March 1, 2022 – Major greetings cards publisher UK Greetings has selected Macro 4, a division of UNICOM® Global to deploy a new GDPR-compliant online content store for its Human Resources department following a switch to hybrid working since the pandemic. ....

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