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Detailed text transcripts for TV channel - KGO - 20150203:11:07:00

found unresponsive in a bathtub. the incident report revealing a call about a drowning. circumstances tragically similar to those surrounding her mother's death. almost three years ago to the day. when houston was also found unresponsive in a bathtub at the beverly hilton. a scene bobbi kristina witnessed firsthand. she told oprah in 2012 she still felt houston's presence. >> i can hear her voice, you know and spirit talking to me and telling me, keep moving. i'm right here. i got you. >> reporter: a mother's love needed now. ♪ more than ever. mara schiavocampo, abc news, new york. >> so talented. nearly 2200 passengers aboard a cruise ship got sick at sea and public health investigators suspect it was norovirus. the "grandeur of the seas" returned a day early to

Call , Death , Report , Bathtub , Mother , Circumstances , Drowning , Incident , Three , Scene-bobbi-kristina , Presence , Houston

New Day-20130725-10:23:00

transparency. carnival and royal caribbean ceos were grilled during a senate hearing about disasters like the carnival "triumph" and crime on board their ships. cnn's rene marsh is live in washington with more. good morning, rene. >> good morning, chris. the bottom line at this hearing was to fight for the consumer, the people who take these cruises the focus was making sure that they're safe on board and if and when things go wrong, it's clear what their rights are. the stench on the carnival poop cruise, the fear on the "grandeur of the seas" the tragedy on the ""costa concordia"" all displayed on capitol hill. >> i have been assured by the industry things will get better. look at the events over the past 16 months and tell me if this is what you think better looks like. >> reporter: memories of february's carnival "triumph" cruise when thousands of passengers were stranded for five days on the steamy gulf of mexico on a ship lacking power and adequate toilets lingered at

Senate , Cnn , Chris-cuomo , Ceos , Hearing , Bottom-line , Ships , Carnival , Washington , Crime , Rene-marsh , Transparency

Anderson Cooper 360-20130605-08:39:00

maritime authority is taking the lead. the same applies to royal caribbean's "grandeur of the seas," damaged by fire just last week. walker says don't expect much. >> there's no legal obligation to comply with any of the recommendations made by the flag state, first and foremost. and that's why the cruise industry incorporates itself outside the united states and registers its ships in foreign countries. the overseeing body, the international overseeing body called the international maritime organization, the i.m.o., can issue only recommendations. >> reporter: u.s. senator jay rockefeller has lobbied for tougher monitoring of the cruise industry and has essentially gotten little for his efforts. >> they're kind of in a world of their own. and when you're in a world of your own, you can do what you want, and that's exactly what they do. >> reporter: he says because the companies fly those foreign flags they don't have to abide

Cruise-ship , Grandeur-of-the-seas , Royal-caribbean , Don-t , Authority , Lead , Same , Any , Obligation , Jim-walker , Us , Body

Anderson Cooper 360-20130605-08:43:00

five days after they voted that in the royal caribbean's "grandeur of the seas" caught fire. no one was injured. but it became the latest crippled boat to be towed into port. the cause of that fire? under investigation. >> drew joins me now. so i can't imagine all these accidents have been good for this industry. the bottom line, what's the industry doing to try to regain confidence of people booking a cruise? >> reporter: i think this passing of the bill of rights is part of the public relations step, anderson. but again, it's really only voluntary. there's no governing body that's going to say, hey, you cruise ship company that signed this bill of rights, you have to live up to it. but i will tell you carnival, which really has been hammered, involved in several of these incidents including the poop cruise, is responding with a big upgrade. the company says $300 million spread across 24 of its ships, specifically, anderson, to improve fire safety and in the event of an emergency, a much better backup power system so you won't see the

Cruise-ship , Grandeur-of-the-seas , Royal-caribbean , No-one , Boat , Cause , Into-port , Five , One , Reporter , People , Industry

Anderson Cooper 360-20130605-05:38:00

the carnival "triumph," now famous for what became known as the poop cruise, is registered in the bahamas. and while the u.s. coast guard and the ntsb are involved in the investigation, the bahamas' maritime authority is taking the lead. the same applies to royal caribbean's "grandeur of the seas," damaged by fire just last week. walker says don't expect much. >> there's no legal obligation to comply with any of the recommendations made by the flag state, first and foremost. and that's why the cruise industry incorporates itself outside the united states and registers its ships in foreign countries. the overseeing body, the international overseeing body called the international maritime organization, the i.m.o., can issue only recommendations. >> reporter: u.s. senator jay rockefeller has lobbied for tougher monitoring of the cruise industry and has essentially

Carnival , Poop-cruise , Us-coast-guard , Investigation , Bahamas , Authority , Triumph , Ntsb , Cruise-ship , Recommendations , Royal-caribbean , Jim-walker

Anderson Cooper 360-20130605-05:42:00

association did approve its own bill of rights for passengers, guaranteeing a change in the way refunds are handled, proper emergency training for crews, and an emergency power source if a main generator fails. five days after they voted that in the royal caribbean's "grandeur of the seas" caught fire. no one was injured. but it became the latest crippled boat to be towed into port. the cause of that fire? under investigation. >> drew joins me now. so i can't imagine all these accidents have been good for this industry. the bottom line, what's the industry doing to try to regain confidence of people booking a cruise? >> reporter: i think this passing of the bill of rights is part of the public relations step, anderson. but again, it's really only voluntary. there's no governing body that's going to say, hey, you cruise ship company that signed this bill of rights, you have to live up to it. but i will tell you carnival, which really has been hammered,

Way , Bill , Rights , Passengers , Change , Emergency-power-source , Generator , Crews , Emergency-training , Refunds , Cruise-ship , Boat

Starting Point-20130605-12:45:00

the report still not public. > the bahamas maritime authority is taking the lead on what has become known as "the poop cruise." and "grandeur of the seas," with a fire last week, same thing. don't expect much. >> no duty to comply. the overseeing body. international overseeing body, international maritime organization, the imo, can isse only recommendations. >> u.s. senator jay rack rockef has lobbied for tougher regulations of the cruise industry, with little results. >> when you are in a world of their own, you can do exactly what they want, and that's exactly what they do. >> reporter: since companies fly foreign flags, they don't have

Lead , Incident , Bahamas-maritime-authority , Poop-cruise , Thing , Fire , Body , Duty , International-overseeing-body , Don-t , Grandeur-of-the-seas , International-maritime-organization

Anderson Cooper 360-20130605-00:38:00

fires or collisions or disabled incidences like that. they like to keep that information secret. it's all offshored. it's all foreign owned. it's in foreign incorporated and foreign-registered ships that are flying flags of convenience that are issued by foreign countries that really don't care much about overseeing the u.s. cruising public. >> reporter: just take a look at three recent fires. 2010, the carnival "splendor," registered in panama. the incident report done jointly by the panamanians and the u.s. coast guard. it's still not published. the carnival "triumph," now famous for what became known as the poop cruise, is registered in the bahamas. and while the u.s. coast guard and the ntsb are involved in the investigation, the bahamas' maritime authority is taking the lead. the same applies to royal caribbean's "grandeur of the seas," damaged by fire just last

Fires , Collisions , Offshored , Incidences , Information-secret , Reporter , Look , Ships , Carnival , Countries , Flags , Convenience

Anderson Cooper 360-20130605-00:43:00

fire. no one was injured. but it became the latest crippled boat to be towed into port. the cause of that fire? under investigation. >> drew joins me now. so i can't imagine all these accidents have been good for this industry. the bottom line, what's the industry doing to try to regain confident of people booking a cruise? >> reporter: i think this passing of the bill of rights is part of the public relations stip, anderson. but again, it's really only voluntary. there's no governing body that's going to say, hey, you cruise ship company that signed this bill of rights, you have to live up to it. but i will tell you carnival, which really has been hammered, involved in several of these incidents including the poop cruise, is responding with a big upgrade. the company says $300 million spread across 24 of its ships, specifically, anderson, to improve fire safety and in the end of an emergency a much better backup power system so you won't see the air-conditioners going off or the toilets not flushing. >> but if you listen to senator

Cruise-ship , Industry , Investigation , Accidents , Grandeur-of-the-seas , No-one , Boat , Bottom-line , Cause , Drew-griffin , Into-port , One

Anderson Cooper 360-20130605-00:42:00

>> reporter: notoriani is especially concerned about fire. she says the industry just doesn't put enough research into developing new engineering systems so that if a fire breaks out there won't be a domino effect, shutting down everything from plumbing to backup generators and propulsion. but don't expect new engineering systems unless cruise companies do it voluntarily. there's no regulatory body to force that sort of change. >> they always say safety is their emphasis. i've never quite believed that. i think the bottom line is their emphasis. >> reporter: on may 22nd, the cruise lines international association did approve its own bill of rights for passengers, guaranteeing a change in the way refunds are handled, proper emergency training for crews, and an emergency power source if a main generator fails. five days after they voted that in the royal caribbean's "grandeur of the seas" caught

Reporter , Cruise-ship , Everything , Industry , Engineering-systems , Won-t , Research , Domino-effect , Notoriani , Body , So-dont-overpay-for-boat-insurance , Change