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The hotel booking experience may never be the same. According to the 2022 report “U.S.Traveler Sentiments on Attribute-Based Shopping (ABS),” released by Stayntouch in partnership with the NYU Tisch Center of Hospitality, 85 percent of travelers feel some level of uncertainty that their guestroom will contain all the features and attributes that are most important to them. ....
Stayntouch, a global leader in cloud hotel property management systems and guest-centric technology, and the NYU SPS Jonathan M. Tisch Center of Hospitality, today released the results of a study on U.S. traveler sentiments on attribute based shopping. The report concluded that moving from Traditional Hotel Shopping (THS) to Attribute Based Shopping (ABS) is likely to increase traveler value, price transparency, and satisfaction, critical for hoteliers’ success in a post-pandemic era characterized by new cost, service and guest satisfaction challenges. The report surveyed more than 1,000 U.S. travelers to better understand their views on booking hotel rooms through a more customized booking process with Attribute Based Shopping. ....
Stayntouch, a global leader in cloud hotel property management systems and guest-centric technology, announced that it will release U.S. traveler sentiment survey results related to Attribute-Based Shopping (ABS) during a special panel discussion with the NYU Tisch Center of Hospitality at HITEC 2022 in Orlando. Following a successful HITEC Dallas in 2021, this year, Stayntouch will also present a technology showcase highlighting its full suite of mobile and cloud-native technology. ....