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Here’s a phrase I suspect you may have heard from someone in conversation. ‘I didn’t see that coming.’ It’s a way to note the unexpected. How many times in our

“A leader is best when people barely know he exists, when his work is done, his aim fulfilled, they will say: we did it ourselves.” —Lao Tzu

Just like the ability to use any other tool, using questions effectively is a learned skill that can be continuously enhanced. Seeking out added information and being open to innovative ideas and perspectives from others not only promotes curiosity but provides a practice field for various questions and improving the skill.

Tim Odokeychuk from AME describes how manufacturers can create their own resilient systems when entering the defence and aerospace markets.

Can you be operationally excellent and still be human-centric? W. Edwards Deming says: yes, you can. But I'm not so sure.