CSPAN Key Capitol Hill Hearings April 14, 2016
Resources into all the stations and as youre going through the process. The organizational span of control, we know is too wide, as you noted in your in the meeting we had yesterday and its not mission focused. So i appreciate particularly what youve been highlighting on the customer focus of metro and the need to have a much more customer focused work force and to have that be certainly a top priority. I was able to go up to the rock recently, the rail operations control center, and i know one of the biggest concerns that i had had when i read articles like the washingtonian back in december,...