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Newsbyte: The Marketing and Customer Experience Weekly News Roundup


Talkdesk, the contact center as a service (CCaS) provider, announced a deepened integration with Microsoft last week geared at streamlining the experience for contact center workers. The integration, which synchronizes data between Microsoft Dynamics 365 CRM and Talkdesk contact center data, makes it possible for contact center agents to work from one screen to access click-to-call among other features as well as contextual data while working with customers.
With Talkdesk completely integrated within the Microsoft Dynamics experience, specialists “can seamlessly handle cases from a single screen, leveraging click-to-call, screen pops and other features to quickly and efficiently resolve customer enquiries,” according to the company s statement. Access to interaction history allows specialists to personalize customer interactions, while the automated data syncing aims to save specialists time and prevent inaccuracies in data. ....

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Adobe Adds New Features To Adobe Experience Manager

Adobe Adds New Features To Adobe Experience Manager
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Visual storytelling, Adobe Experience Manager's new capabilities: Monday's daily brief


Plus, big chains with localized strategies
Kim Davis on April 26, 2021 at 10:00 am
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Good morning, Marketers, and who owns digital transformation?
It’s something we write about all the time, simply because it’s our reality. It’s a reality for B2B marketers especially, but for B2C marketers too, and for all of us as consumers and private individuals. If you thought you lived in a digitized world in 2019, you didn’t know what was coming. ....

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