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MA500 Online Special - February 2021 Recorded on Thursday 11th FEBRUARY 2021 The MA500 returns for the New Year with the first online session to help operators gear up for the year ahead. We ll be looking at how businesses can continue to grow in the face of recession and ongoing challenges, what the funding opportunities might be, the thorny issue of insurance in the wake of the failure of pandemic payouts, how to market your business to stay front of mind with consumers despite lockdown and how the future shape of pubs might be evolving. Due to the nature of the topics that were covered, coupled with the uncertainty that the coronavirus crisis has brought to the pub industry, ....
Having accepted the need for technology in hospitality during the pandemic, consumers have discovered just how much tech improves their hospitality journey, according to the latest GO Technology report. The report, produced by Zonal and CGA, identifies that safety is no longer the main benefit of technology in hospitality, with two in five (40%) people agreeing that technology has improved their hospitality experiences. People rated the top benefits provided by technology as: speed and convenience (31% of people rated this as their top benefit); ease of ordering (29%); and tracking orders (17%). “Although many aspects of hospitality were gradually becoming more digitised even before the pandemic, the last 12 months have certainly accelerated this adoption,” says Alison Vasey, group product director at Zonal. ....
If there’s one thing those in the restaurant industry have learnt more than anything in the past 12 months, it’s the true value of back of house tech. With on-premise dining off the menu for much of the year, restaurants of all types have had to switch to takeaway, delivery and even mailed out meal kits to get some form of income stream. A solid kitchen management system and seamless integrations with third party tech companies are a necessity for such a shift in operations. What’s more, with restaurants yo-yoing between being open fully, to open at a much reduced capacity, to open for takeaway only, and then being closed completely, managing staffing levels is hugely complicated. In this unprecedented situation, workforce management technology has become invaluable. ....
To register for the online MA500 on Thursday 11 February, click here During the online webinar, we ll be delving into how businesses can continue to grow in the face of recession and ongoing challenges, what the funding opportunities might be and how the future shape of pubs might be evolving. In a first for the conference, after the online webinar we will be hosting a series of special roundtables with some of the speakers, in small groups on Zoom from 12pm until 1pm. To attend one of these sessions, please contact ubfcvgnyvgl.riragf@jeoz.pbz letting us know which one you’d like to join. ....
Order and pay technology will help revolutionise a post-pandemic restaurant sector. At the end of 2019, if a customer wanted to order and pay for their food using their mobile phone the number of restaurants in which they could do this would have been relatively small. Fast forward to this year and, once lockdown is lifted, the number of places offering digital order and pay will be significantly bigger. “Pre Covid that was an uphill struggle, a lot of hospitality businesses said they can see the benefits but that it will never work,” says Nick Popovici, CEO of Vita Mojo, which provides an omni channel digital order experience to the hospitality sector. “There were mental blocks against change. Then Covid came and it was adapt or die, and the ones that adapted did really well.” ....