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Top News In சாட்போட் சந்தை ஔட்‌லுக் Today - Breaking & Trending Today

Foxtel wants to 'proactively intervene' to address customer issues

Looks to sharpen its digital customer experience with transformation. ....

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WhatsApp chatbot for cancer, COVID-19 awareness launched

Sri Ramakrishna Institute of Oncology and Research (SRIOR), Coimbatore, on Monday launched a Whatsapp chatbot to create awareness about cancer, ill effects of tobacco use and about COVID-19.According ....

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Chatbot Market Size Worth $2,485.7 Million By 2028 | CAGR: 24.9%: Grand View Research, Inc.

Chatbot Market Size Worth $2,485.7 Million By 2028 | CAGR: 24.9%: Grand View Research, Inc.
to reach USD 2,485.7 million by
2028, according to a new report by Grand View Research, Inc. The market is anticipated
to expand at a CAGR of 24.9% from 2021 to 2028. The chatbot industry is expected to witness significant growth over the forecast period as they enable enterprises to substantially reduce operating costs. Additionally, innovations in artificial intelligence and machine learning technologies are likely to enhance the features of chatbots, which act as a major driver for the market.
Key suggestions from the report:
Chatbots find applications in e-commerce, healthcare, and BFSI sectors. The large enterprise emerged as the largest end-user segment in 2020 and is estimated to register a CAGR of 26.0% over the forecast period ....

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Travel, Tourism & Hospitality Wizz Air launches new chatbot Amelia

Wizz’s new virtual assistant will further raise the company’s customer experience standards and will enable customers to easily acquire information related to their flights while also providing a number of useful general information to the travelling public.

Wizz Air’s new chatbot was inspired by Amelia Earhart, the American aviation pioneer who was the first female aviator to fly solo across the Atlantic Ocean. Naming its chatbot after such a fantastic woman, the airline wishes to pay tribute to all women in aviation and underpin its commitment to a more gender-equal industry.

Amelia the chatbot is happy to answer general questions related to Covid-19, special assistance, baggage, payment methods, check-in, voluntary cancellation, travelling with infants, Wizz services (e.g. Wizz Discount Club, Wizz Flex, Wizz Priority, Seat Selection) and questions related to several other topics. This new virtual assistant is free for all, and enables cu ....

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Bring Your Chatbot Up to CX Speed

PHOTO:
bebeplace
2020 was a year that saw plenty of new technologies and customer journeys entering the mainstream as businesses had to get creative in replacing traditional, face-to-face interactions. This trend continued throughout the holiday season and into 2021 with consumers flocking to contactless and omnichannel options like curbside pickup.
Like omnichannel customer journeys, chat apps have been around for a number of years. However, in 2020 their use really extended from personal messaging and interoffice collaboration to business-to-consumer communication.
Chat apps enable businesses to interact with their customers in a more informal and free-form way. They provide the benefit of being a seemingly low-stakes form of communication while also giving brands more opportunity for engagement with their customers and target audiences. They do, however, come with some unique challenges for businesses, especially when it comes to testing the CX to deliver an e ....

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