anything new. >> you have a system at google. i've been to your workplaces, they are created for creativity and sort of values the worker that way. can we make government, can we make the big operations in to something -- i don't mean you have to have lounges and cooked food all the time. but what i mean is, can we make government in to the sort of environment that does provide an incentive to do things differently and not lose your job for coming up with an idea without losing your job? the nine out of ten ways that your staff comes up with things, how do we make that acceptable and okay? >> the people i've dealt with in government are actually pretty good. they're pretty sincere about what they're trying to do, but they're trapped in a failing system. they are trapped in a system where they can't do what they think is best for the consumer, by law, by regulation, or because of lobbying or what have you. i think a little bit more of a flexibility model, where people can experiment things, at least on the edges, and try new things, you could imagine, for example, that every aspect of government had to have the