they were told to come down to the morgue and they were shown a piece of paper with zack's name on it confirming he was deceased. we asked tammy if she thought that the coverage on cnn helped speed her case along, she said absolutely. she said finally they are doing something and maybe the same thing will happen for everyone, even in her grief, voicing hope that the other families can be helped dealing with this problem in joplin, missouri. our thoughts and prayers with tony and tammy tonight of course as they begin what s-- will thoe families with missing and unaccounted for finally get help? governor jay nixon joins us next. ♪ [ male announcer ] in 2011, at&t is at work, building up our wireless network all across america.