think that had an affect on people out of proportion and even long after the reality had altered. and i think trump, for instance, is able to profit from people's long-term memories and also the profit from the reality that's very hard to report good news, a mugging on a street corner is something that makes the late news, no muggings on that street corner for years is not something that we report. normalcy is very hard to dramatize. >> the hero of the story is patrick sharky that runs the crime lab of new york, and he said that in the 1990s, americans came together, normalized, saw violence as a problem. it's surprising to me that we often talk about negative trends in the world, but it often evokes a positive response. >> that positive response largely was community based. you know, we think about