their insurance bills get them paid go to the doctor that sort of thing call their insurance companies 800 number they are not getting good service. >> is it happening? do you have any specific examples? >> there are plenty of examples in the press. new york times article document the a number of circumstances. the fund amount that will problem is most of the enrollment came in the palast t weeks of december. it takes insurance companies two to three weeks process enrollment in a normal time. they haven't had the amount of time they need to process the enrollment. they are dealing often still with inaccurate data. they are not able to reconcile the information they are getting from healthcare.gov. >> jay carney says the administration has aggressively addressed the back end issues of the web site the web site is being repaired he says of the 1.1 million individuals who enrolled in private insurance of federal exchanges only 13,000