not only not advancing those causes but he's actually toxifying them, he's actually hurting the cause. and i really got that sense you know, we've talked before about the cult of personality around donald trump, the fact his base doesn't move. but you get that sense of that creeping disillusionment, disenchantment. they're clearly paying attention and even though some of the numbers might not move as dramatically as you might expect, there's still some cracks underneath that because again, people are paying very, very close attention. i was also struck by their disillusionment wasn't so much about specific issues or accomplishments. they're not talking about charlottesville or other specifics or health care. they're talking about his demeanor, his personality, his character and that's coming through loud and clear to them. >> right, donna, that did come out loud and clear those adjectives were not about his prowess in getting things done. one woman said i wish he would be professional about it, but everything else sounded like a bunch of people around a table talking about somebody they just don't like.