Janet Genow got her vaccine on Monday, Jan. 25, after two weeks of anxiety, technical difficulties and what seemed like dead ends. There was an incorrect message about her ineligibility. “I’m 78,” she remembers thinking. “I kept telling my computer, ‘I’m eligible.’” As she saw her friends get appointments, her daughter took to social media to crowdsource advice. They were advised by the Orange County Health Care Agency to contact Curapatient, the company behind the Othena.com app. Someone eventually confirmed she was registered but gave no other information. Advertisement By the time Genow received instructions akin to “don’t call us, we’ll call you,” she had little faith left in the system.