i mean -- >> reporter: the whole family wanted to be alone or just jared? >> the whole family. >> reporter: they're all reclusi reclusive? >> nobody would talk to you. >> reporter: tell me what other sense you got from them when you spoke to them on the phone. >> when he called? that he needed help. that was a loud help me. >> reporter: did he say anything about the incident, anything about jared? >> no. i said something about jared and -- do you need to know what's happening to jared? i seen it on the news. he said, i know everything, and started crying. >> reporter: so you asked him, you said, do you know everything about jared, your own son? >> yeah. >> reporter: he said, no, i saw it on the news ? >> he said he knew it. he didn't say how. >> reporter: do you have any idea what the family's doing now? obviously, clearly they're not home. >> yeah, they're home. she's in bed and she's just broke down, this nervous wreck. and he's in there crying. mr. loughner. >> reporter: randy is?