digital component. on average, 911 dispatchers in tulsa, oklahoma, receive about 3,000 emergency calls a night. one night they got a call about a fire that sounded routine. >> i can see flames but i can't really see smoke. the back of the house is lit up. >> what's your name? >> my name's kenneth. >> where are you calling from? >> my cell phone. i'm on my way home from my friends house. >> 911 operator told kenneth to stay on the line as firemen raced to the scene. then something strange happened. >> it appeared that there was some sort of interact with somebody that maybe was walking up to him. >> is there fire in there? okay. okay. >> hello. hello. >> when firemen arrived at the scene, they put out the blaze. and in a car parked in front of the home slumped over the steering wheel was the man who called 911.