process. and the system has been strengthened with double the size of server, software that is better optimized and high capacity physical database which replaces virtual system. the chairman referred to outages this weekend and again yesterday. i would suggest to the committee that if you read the statement of verizon who hosts the cloud service, it is the verizon server that failed, not healthcare.gov and it affected not only hhs, but other customers. we still have a lot of work to do. we have a plan in place to address key outstanding issues. it includes fixing bugs in software that prevented it from working the way it's supposed to and refreshing the user experience so folks can navigate without encounters error messages and slow response times. by the end of november, we're committed that the vast majority of users will be able to review their options, shop for plans and enroll in coverage without the problems way too many have been experiencing. but consumers are using the site