capital of budapest. authorities say here as compared to a few weeks ago things are much more organized. once people come in they get processed and the idea is get them to where they want to go. if they want to stay here they go to door number four for local accommodations. door number three would take them to the airport. door number two and number one over here is where refugees go when they want to go to the local train station. making their journey a little easier is this volunteer translating ukrainian into hungarian or english. here she helps us speak with this couple who left behind family as they fled ukraine a week ago. are you worried about them? >> she wants everybody would stay alive and be healthy. >> reporter: she want everyone to be safe. >> finished. >> reporter: she has a gentle touch with the new arrivals. she is warm and kind and