>> in 2008 there were over 10 million victims of identity theft in the united states, and for many of them it meant losing good credit scores, good jobs, or even worse. once your identity is stolen, getting it back can be a nightmare. now, i know, because it happened to me. protecting your identity is one of the keys to living well. don't let thieves take what you worked so hard to get. today we're going to show you what you must do to keep your identity safe. [♪..., applause...] it's time to live well financially... spiritually... physally... and emotionally. [♪..., applause continues...] it's time to start living well with montel. [cheering and applause] welcome to another very special edition of living well with montel. [cheering and applause...] where you know it's my goal to teach you how to live well emotionally, spiritually, physically and financially, and today could be one of the most important shows we've done yet. take a look at this. >> announcer: identity theft is one of the faste growing imes in america. >> i could not believe that somebody had gotten my credit card. >> announcer: one out of every 10 american consumers could become a victim in their lifetime. >> 58 different individuals are using, absolutely using my old social security number. >> announcer: it's a $50 billion a year industry. >> after he took the money out of my account, he went and bought a cadillac. >> my credit score just went out the window. >> my life turned upside-down. [♪...] >> announcer: once thieves steal your identity, they can open edit caraccountsborrow money, buy cars, even homes. they take what they want and ruin your credit and good name forever. >> you are seven times more likely to have your identity stolen than your car stolen. even if yothink yore doing erythingight in ding tha social security number, the reality is you must still give it to your employer, your doctor, your dentist, your accountant, insurance, school-- the list goes on and on, and the identity thieves know who you must give it to-- that's who they target. ifhey can t your personal infoation, ty can tu it into money. >> a $50 billion industry. i'm talking 50 billion, and at least one of you in the rst two rows of this show could be a victim in your lifetime, and very often even the police can't help you. so what do you do? well, today we're going to show you what to do if you become a victim of identity theft, but more importantly, we're going to show you how to prevent the damage before it even starts. now, identity theft strikes even the most careful consumers, like my first guest, eileen-- a happy, normal wife and mother who was smart enough to recognize the subtle clues that she was about to get ripped off, but i'm going to tell you something, her story is not that typical, but it's all too real. take a look at this. >> our identity, it's everything, it's our lifeline, it's our credit, it's our kids' college education, it's everything we have, it's everything we work for, and then what happens? somebody just goes and blows it like that... [snaps fingers] nearly two months ago i became suspicious. i noticed that my account just wasn't where i thought it should be. this was our primary checking account. they could have really taken us for everything we had. >> announcer: eileen's picture-perfect life was about to unravel, and it began with a package that arrived at her door. >> eileen: it was an innocent, little coffeemaker sitting on my front step... i took it in and i saw it wasn't my name, but it had my address. and when i told my husband about it, he just said, "oh, boy, that's not good." and that's when i knew this was much bigger than i thought it was. it started with the coffeemaker and the next day it happened again, two more packages-- books, jewelry-- and every day i opened my door there was a new box and i didn't know to what degree that they had me. >> please welcome eileen and her husband mike to the show. welcome them. [applause] thank you so much for being here... thank you. and you know, a lot of people don't realize how serious this is. they hear about it in the news and they go, "oh, somebody just stole my identity." this was a nightmare for you, was it not? >> this was a nightmare, absolutely. >> did you fear the fact that since somebody had your name, had information about you, they knew where you lived... were you fearful that somebody might show up on your doorstep, something like that? >> you're fearful because you don't know exactly what they have or how much they have, and the fact that they had my address, absolutely. >> montel: the one that must have really... i mean, you started keeping, you kept getting packages to the house... >> yes. >> but then you got a bill that showed you that a porno site had been opened with your account. >> yes, it was a charge on our statement, on the billing statement from the bank... it had an 800-number. the name of the company wasn't recognizable, where most of all the other ones were. so i called the 800-number and i was asking them exactly what they do and they said they were a credit card processing company that was linked to an adult entertainment site. >> and a pornographic site that has got your credit card attached to it... somebody sends images of children, you're going to jail. >> announcer: up next, could eileen's nightmare have been prevented? one of the nation's leading experts on identity theft shows you how to protect yourself. plus, think your social security number's safe? this former hacker, now turned good guy, shows how easy it is to steal with just one piece of information. >> what's your name? >> diana perez. [♪...] >> announcer: identity theft-- one of the fastest growing crimes in america. >> personal violation is really the only way i can express how i felt. >> announcer: don't let thieves steal your hard-earned money. >> man: you spend 10, 15, 20 years building a lifestyle... be taken away in, in a matter of seconds. >> announcer: your good credit... >> you know, i would make a purchase and two minutes later it would be made somewhere else. >> announcer: even your good name. >> so if a sinister person steals your identity, people think now you're the bad guy. >> announcer: get the security only the leader in proactive identity theft protection can offer. help protect yourself with lifelock. >> hi, i'm montel williams. i'm a lifelock member because protecting my identity is the most important thing i can do for me and my family. lifelock offers me much more than identity theft protection. they give me true peace of mind. >> announcer: credit monitoring services tell you only after your identity's been stolen. lifelock's exclusive identity alert system helps stop thieves before the damage is done. it's like having a digital fierprint. a new alication doesn't match yo we send an alert and help fix it for you. >> a member called in and we could tell that it was going to be a serious conversation. >> there had been two mortgages taken out in his name. he didn't have the time or the money to take care of this problem, and lifelock did it for him. >> remember, lifelock uses their advanced identity alert system to help stop identity theft before it happens. and if you become a victim of identity theft because of a failure in their service, they'll help fix it at their expense up to one million dollars. now, that's real protection. >> announcer: everyone should have identity theft protection. that's why you need to go with the industry leader. join lifelock today and get alerts to impoant infoation, a million dollar service guarantee, plus a team of trusted identity theft professionals. >> a member called lifelock, um, she was crying. i was able to go ahead and resolve the situation, get her taken care of, and i had her joking and laughing by the end of the call. >> announcer: call now and get the peace of mind you deserve for only $9.95 a month. that's less than 36 cents a day. don't wait until you become the next victim. >> call now and become a lifelock member today. do it for your family, do it for your own peace of mind. your identity is your most valuable asset. don't let thieves take away what you worked so hard to build. >> announcer: call today, mention "living well" and you can try lifelock risk-free for two full months. become a lifelock member now and montel will also send you this document shredder for shredding all your unwanted sensitive documents, a $29 value, yours absolutely free for ordering during this special offer. don't wait-- let lifelock help protect your identity today. call now and mention "living well" for your free shredder and 60-day money-back guarantee. [♪...] >> call lifelock today. [♪...] >> eileen: as i was going through the monthly statement, i realized that there were 800-numbers with fees that were 295, 595, and then eventually just kept going up. >> now, you guys, honestly, you had no idea that this was happening, correct? >> no. >> at all? well, i want to introduce you to someone who can help us all figure out how it could happen to you or any one of us. please welcome the c.e.o. of lifelock and one of the nation's foremost experts on identity theft, mr. todd davis. welcome him to living well with montel. [cheering and applause] thank you so much for being here. >> todd: how are you? >> you know, todd, when you hear this story, and you hear this, you think to yourself, first off, you know, "it will never happen to me," that's one. and number two, people don't really, you know, hone in on the fine points of how this whole process started. let's talk a little bit about that, because that's one of the techniques that these guys have gotten smart enough to understand how to do now, right? >> yeah, this is part of the kind of normal scam, montel, though in this case the packages actually arrived to eileen and mike, to their doorstep. but in other cases they're just doing some charges, kind of testing the waters, and you don't notice that they just did another gas station, just did a fill-up, got a wireless service. >> so they can take your credit card, go ahead, two dollar here, eight dollars there, $10 here... and you know, just like eileen, you get the bill, "ahh, i must've forgot." you pay it. so they keep watching those people who are not paying attention and paying. >> well, and they're testing it to go get the big hit. >> got you. >> so the other thing they're looking to do is, "is this a valid number, 'cause i can sell it out on the market." i don't even have to turn it into money myself, montel. i've got buyers of people who will accept valid debit card numbers. i can sell those copies of those numbers over and over and over. and while they're valid, they're worth money. >> eileen, you didn't have lifelock before this started. >> we did not have lifelock. >> so let's talk about the process-- you had to go clear up your credit-- how long did that take you? >> it was a full-time job... probably for about a month straight. >> you say full-time job, most people think she's talking about a half-hour... >> oh, no. >> you were on the phone eight hours a day. >> oh, absolutely. >> todd, that's typical, if they didn't have the help of a company like yours. >> that's right, because unfortunately they weren't experts. they didn't know what to go look for, they didn't know "who do i contact? oh, there's multiple credit bureaus. oh, i'll have to go clean it up here." it can take, on average, hundreds of hours over a multi-year period of time if you're not careful, if you don't catch it quick. i mean, eileen caught it quick with the coffeemaker. but if you don't catch it quick, and then the worst part about this crime, of identity theft, it doesn't happen to you just once, montel. they can hit you again years later after you've cleaned it up, and in fact, for the rest of your life you may be looking over your shoulder and wondering when's the next package or pre-approved credit card offer gonna show up? >> all right, we're gonna take a little break and we'll be back right after this. [cheering and applause...] >> announcer: next, how easy is it to steal your identity? >> take a look and see how much he was able to find out. >> announcer: a former hacker surprises the audience when living well continues. >> when i found out that i was a victim of identity theft, i was so very horribly frightened. >> they have my identity. what else are they gonna do? >> mortgages have been taken out in my name, cell phones have been taken out in my name. >> the local police department had nothing to do with solving my case. >> we would have never gotten this done. >> i didn't receive any sense of peace until i called lifelock, and that's when my world changed. [♪...] >> i am a lifelock member for life and always will be. >> i would not be without lifelock now, ever. i tell my friends at school the story. you have to go sign up for lifelock because if you don't have lifelock, you're not protected. [cheering and applause...] >> well, welcome back to living well with montel where we've been talking about the dangers of identity theft and one of the reasons why it's so hard to prevent is because of people like my next guest. please welcome one of the world's most infamous cyber thieves and now one of the good guys, welcome kevin mitnick. thank you so much for coming on living well with montel. >> thank you. >> you know, let's talk about this a little bit, sir, i mean, first off, how did you get this, this moniker as one of the worst cyber-thieves that there is? >> well, i hacked into a lot of companies. it was really for intellectual challenge and curiosity, but... >> just out having fun. >> that's what it was. [laughter] >> it is ridiculously easy for some novice, you know, kevin mitnick wannabes to be able to steal any amount of information they want from any of these people sitting in this audience. >> a 12-year-old could do it, it's so easy. >> really? >> yes. >> well, also, let me tell you something. joining us right now, please welcome a man who's made his life's work to stop people like kevin. please welcome mr. steve mcgrady of lifelock to montel. [cheering and applause...] how are you, sir? you've really worked... your life work has been to try to prevent people like kevin from being able to be successful at what they do. >> our entire company was organized to stop people like him. so what we do is we look at the trends. we look where the thieves go after and we try to develop solutions in a proactive stance to stop it. >> i was told that if i gave you a person's first and last name, without any other information, you could probably find out more about that person than they even could think that you could find out. >> like "montel williams"? [laughter] >> well, like, "montel williams," but how about a couple of volunteers we have in the audience? give 'em a big round of applause, guys. come right over here, by kevin. come over here by kevin for a second, come over by kevin, and i tell you what, you stay right there, they'll whisper in his ear your first and last name. and now kevin will go to work and when we come back we'll find out just how much information he can get about them with first and last names. we'll be back right after this. >> announcer: up next, montel reveals the results and kevin gives away the frightening secret to the crime. >> you don't have to be a hacker. the information is already out there for the taking, it's already public. [♪...] >> announcer: identity theft-- one of the fastest growing crimes in america. >> personal viation is really the only way i can express how i felt. >> announcer: don't let thieves steal your hard-earned money. >> man: you spend 10, 15, 20 years building a lifestyle... be taken away in, in a matter of seconds. >> announcer: your good credit... >> you know, i would make a purchase and two minutes later it would be made somewhere else. >> announcer: even your good name. >> so if a sinister person steals your identity, people think now you're the bad guy. >> announcer: get the security only the leader in proactive identity theft protection can offer. help protect yourself with lifelock. >> hi, i'm montel williams. i'm a lifelock member because protecting my identity is the most important thing i can do for me and my family. lifelock offers me much more than identity theft protection. they give me true peace of mind. >> announcer: credit monitoring services tell you only after your identity's been stolen. lifelock's exclusive identity alert system helps stop thieves before the damage is done. it's like having a digital ngerprin match u, we send an alert and help fix it for you. >> a member called in and we could tell that it was going to be a serious conversation. >> there had been two mortgages taken out in his name. he didn't have the time or the money to take care of this problem, and lifelock did it for him. >> remember, lifelock uses their advanced identity alert system to help stop identity theft before it happens. and if you become a victim of identity theft because of a failure in their service, they'll help fix it at their expense up to one million dollars. now, that's real protection. >> announcer: everyone should have identity theft protection. that's why you need to go with the industry leader. join lifelock today and get alerts to impoant infoation, a million dollar service guarantee, plus a team of trusted identity theft professionals. >> a member called lifelock, um, she was crying. i was able to go ahead and resolve the situation, get her taken care of, and i had her joking and laughing by the end of the call. >> announcer: call now and get the peace of mind you deserve for only $9.95 a month. that's less than 36 cents a day. don't wait until you become the next victim. >> call now and become a lifelock member today. do it for your family, do it for your own peace of mind. your identity is your most valuable asset. don't let thieves take away what you worked so hard to build. >> announcer: call today, mention "living well" and you can try lifelock risk-free for two full months. become a lifelock member now and montel will also send you this document shredder for shredding all your unwanted sensitive documents, a $29 value, yours absolutely free for ordering during this special offer. don't wait-- let lifelock help protect your identity today. call now and mention "living well" for your free shredder and 60-day money-back guarantee. [♪...] >> call lifelock today. [♪...] [applause...] >> well, welcome back. now, during the break, legendary computer hacker, kevin mitnick, set out to find out as much personal information as he could of three of our audience members, christopher, diana and dawn, and guess what, guys? he came up with some information... you hold that, that's diana's... take a look and see how much he was able to find out just with your first and last name. >> a lot. >> now, kevin, how did you do this? >> i simply went on the internet and accessed a database, uh, that all i need is a credit card number and i simply put in the first and last name in the state of new jersey, and that's how easy it was. >> i'm not going to give it out, but wait, let me see here. he has your social security number-- that's yours right? >> that's it, yeah. >> what's this right here? is this your address that you used to live at? >> yeah. >> don't give it out. >> correct, yes. >> is this another address you used to live at? >> yes. >> kevin, this, this, for a person who's a hacker or fairly decent at being a hacker, they could easily do this, and more. >> you don't have to be a hacker. all this information is already out there on the internet that anybody could get access to. it's already public. >> now that you have their social security number and these addresses, steve, this is where you come in because i'm the thief, i can now set up credit cards in their name, i can set up, and you know, of course they ask me the history, so if i roll out five or six addresses, then people think it's really me. >> steve: exactly right, and there's a couple of key services that we offer in the solution of lifelock. one is called erecon which peruses the 10,000 known black market sites that actually buy and sell this information. so by having this and if this was a true thief, they could go put it on these sites where people barter and sell these on a daily level. >> now, one of the ways that lifelock helps to protect us is that you put alerts on members' accounts? >> that's correct. >> o.k. >> one of the things we do to help prevent identity theft or fraud is an item or a service called identity alerts, and it helps by this way: when your information is obtained out there and someone that is not you goes to apply for a credit or a non-credit-related application like a cell phone, a utility, a credit card... in that regard we are within that process of application. we will see that and then outward notify you through e-mail, postal mail or phone to verify you're applying for this item. >> and you continuously do this. you're monitoring all the time. >> exactly. so let me give you an example. in the last 90 days lifelock has issued over 118,000 alerts to its member base, of which stopped over 3,000 fraudulent occurrences. >> that's what i'm talking about. [applause] well, ladies and gentlemen, give it up for steve and kevin. give it up! [cheering and applause...] thank you guys so much. >> steve: absolutely. >> coming up next, you're going to meet a man who thought he had some trouble when he saw $3500 missing from his account, but nothing compared to the night that some people walked up to his door holding guns... why? because they were looking for the wrong version of him. >> this is my identity theft file and it basically started with all the phone calls i made in the first few days: local police, credit card, police report, cadillac dealership thanking me for my purchase... and all that was even before the trial started. >> announcer: john healy's identity theft story began with a simple error. someone had accessed john's checking account and taken a shopping spree in his name. >> took money out of my account, then went and bought a cadillac in my name. >> announcer: months passed and john thought he had finally cleared up the mess when the unthinkable happened. >> john: there was a knock on my door one night, i answered the door. two guys there told me they had a warrant for my arrest. >> announcer: unbeknownst to john, the thief had bailed out a buddy from jail with john's identity. >> i had young daughters, you know, staying with me, and when the bail bondsman and bounty hunter showed up, uh, they stopped staying with me. it was just too much. you never knew what was gonna happen next. >> announcer: and what happened next would change john's life forever. >> it hit the local paper, the philadelphia paper, the... all four local papers that i was going on trial for killing a cop. >> montel: ladies and gentlemen, please welcome john healy to the show. [cheering and applause] again, to help us out, please welcome the c.e.o. of lifelock, mr. todd davis. this guy had more than 20 aliases, he was, you know, a career criminal still able to do this. >> yeah, and while the story, thank goodness, we don't typically hear about the bail bondsman beating on the door, but we do hear about these career criminals, that we've made it so easy. >> do we ever find out how this started? you knew how this man started, and please, i want all of you to listen to this because you had some guys over at your house doing some repairs, did you not? >> correct, yes. >> and while they were there you had something in your house, like an application for something? >> actually, it was a benefits package from my company that had my birth date, social security number... >> sitting on your desk. >> just sitting there, right next to where they were working. >> they left... how long after they left did you realize that that package wasn't there? >> uh, you know, i... a while, 'cause, you know, i wasn't, you know, paying that much attention to it, and i looked for it a couple of times, just thinking i had misplaced it, and then when all of this happened, i kind of put two and two together. i had no idea... >> that's how they do it, right, todd? >> well, right, and think about the person that we're talking about committing some of these crimes isn't necessarily the handyman. this is the person who may not consider going down to the local convenience store or bank and committing a robbery using a gun. but then how easy is it when it's just a little too tempting. "i'm here doing this work, i'm struggling to get by... all i need to do is i'm going to sell it to the bad guys, i'm not going to do anything bad. i'm just going to turn it into a little money 'cause there's people who will buy that information," and then look at the consequences. >> well, i'm gonna tell ya, you know, one of the things that todd had agreed to do already, you know you're going to be getting lifelock for a full year... [applause] everyone in the audience is getting lifelock for a full year! give a big round of applause to todd davis for being on the show today! [cheering and applause...] and i want to say thanks to all of our guests for coming by and being with us today. look, as we've seen, identity theft is a serious problem. right this minute, on average, every three to four seconds someone is a new victim. all you have to do is go out and protect yourself the right way, protect yourself with lifelock, protect you and your entire family and you'll make a difference. thanks a lot for being a part of the show today. and of course, like i said, everybody's going home with one year of lifelock! [cheering and applause...] join us on the next living well with montel. [♪...] >> announcer: identity theft-- one of the fastest growing crimes in america. >> personal violation is really the only way i can express how i felt. >> announcer: don't let thieves steal your hard-earned money. >> man: you spend 10, 15, 20 years building a lifestyle... be taken away in, in a matter of seconds. >> announcer: your good credit... >> you know, i would make a purchase and two minutes later it would be made somewhere else. >> announcer: even your good name. >> so if a sinister person steals your identity, people think now you're the bad guy. >> announcer: get the security only the leader in proactive identity theft protection can offer. help protect yourself with lifelock. >> hi, i'm montel williams. i'm a lifelock member because protecting my identity is the most important thing i can do for me and my family. lifelock offers me much more than identity theft protection. they give me true peace of mind. >> announcer: credit monitoring services tell you only after your identity's been stolen. lifelock's exclusive identity alert system helps stop thieves before the damage is done. it's like having a digital ngerprin match u, we send an alert and help fix it for you. >> a member called in and we could tell that it was going to be a serious conversation. >> there had been two mortgages taken out in his name. he didn't have the time or the money to take care of this problem, and lifelock did it for him. >> remember, lifelock uses their advanced identity alert system to help stop identity theft before it happens. and if you become a victim of identity theft because of a failure in their service, they'll help fix it at their expense up to one million dollars. now, that's real protection. >> announcer: everyone should have identity theft protection. that's why you need to go with the industry leader. join lifelock today and get alerts to impoant infoation, a million dollar service guarantee, plus a team of trusted identity theft professionals. >> a member called lifelock, um, she was crying. i was able to go ahead and resolve the situation, get her taken care of, and i had her joking and laughing by the end of the call. >> announcer: call now and get the peace of mind you deserve for only $9.95 a month. that's less than 36 cents a day. don't wait until you become the next victim. >> call now and become a lifelock member today. do it for your family, do it for your own peace of mind. your identity is your most valuable asset. don't let thieves take away what you worked so hard to build. >> announcer: call today, mention "living well" and you can try lifelock risk-free for two full months. become a lifelock member now and montel will also send you this document shredder for shredding all your unwanted sensitive documents, a $29 value, yours absolutely free for ordering during this special offer. don't wait-- let lifelock help protect your identity today. call now and mention "living well" for your free shredder and 60-day money-back guarantee. [♪...] >> call lifelock today. >> announcer: the preceding was a paid advertisement for lifelock. >> announcer: trouble sleeping? >> ah! >> do you wear a mask for your cpap machine? >> announcer: stop using that old, leaky mask. get a new one now. >> cpap care club now offers replacement masks, filters and tubing every 90 days for those on medicare and most private insurance. >> announcer: imagine a soft, brand-new nasal mask delivered right to your door just as you need it. >> female announcer: these new sleep masks fit great, don't leak and are ultra-comfortable. >> host: but that's not all. cpap care club will send you one of these. >> my brand-new face mask and my sleep apnea supplies show up right at the front door. >> announcer: wake up your partner less often with a soft, brand-new mask. >> with cpap care club, you get all your supplies delivered to your door. we pay shipping, we work with medicare or your insurance and we handle the paperwork. the 30-day comfort guarantee lets you see if a new mask is right for you. change the way you care for your sleep apnea. call cpap care club now. [♪...] shipping is free and so is the call. >> announcer: the following program is a paid advertisement for magicjack plus. >> hi, i'm abby wambach and i used my head a lot to score in this year's world cup. i'm here to tell you how you can score the hottest money-saving device since the invention of the telephone. it's called the magicjack plus. i love magicjack plus and you will too. >> announcer: from beautiful tampa bay, florida, it's the savings shopping network. imagine eliminating your monthly phone bill forever. how much could you save? >> between 5- and $600. >> 50 to $80 a month. >> $69 a month. >> well over $200 a month. >> announcer: and now, here to tell you how to save as much as a thousand dollars a year is the host of the savings shopping network, mel arthur. >> hi, i'm mel arthur, and welcome to the savings shopping network. and we have the biggest bargain in the history of the savings shopping network coming up. now, i know you heard that once before from me when we introduced the magicjack. today, this is the worldwide, interplanetary, galactic introduction of the magicjack plus. it's gonna replace your home or business telephone service at the incredible low price in the second year of under $19.95 a year. that's absolutely amazing. so you'll never have a monthly phone bill again. so we're talking huge savings here. watch-- we're talking a hundred, 200, 300, 400-- i'm not done yet-- 500, 600, 700-- hold me back-- 800, 900, maybe a thousand dollars a year in savings. now, we've offered that before and we have sold millions and millions of magicjacks. we set a record, single-day record-- over 35,000 magicjacks sold in one single day on television. absolutely unbelievable-- never been seen before! in fact, it's an explosion all around the world. this is the company that invented the technology of using the telephone over the internet. now, hundreds of millions of people worldwide are using this technology. millions and millions and millions of people in the united states. in fact, those people are saving billions of dollars! now, somehow, if you haven't heard of magicjack before, this is the first time you've ever seen our show, let me just briefly explain to you what they've done with magicjack. they've taken the jack out of the wall, they've moved it over so you can plug that jack into your computer. now what does that do? by plugging the magicjack into your computer and then plugging in any telephone, you are now hooked up to the most powerful digital telephone network in the world, the internet. and when your phone calls are going out over the internet, just like e-mail, all your calls are free. so we like to say, "it's as easy as one, two, three..." and let me show you right here. one, you plug the magicjack into the u.s.b. port of any computer. two, plug in any telephone, a corded telephone, a cordless telephone, doesn't matter. that's your choice. and three, start making calls for free. a lot of people have said to us, "love the magicjack, but i really can't keep my computer on 24/7. like to replace my home phone. like to fire my phone company. i'd like to have the freedom of paying a phone bill that was $19.95 a year-- that's less than $1.66 a month-- but i can't keep my computer on all the time." that's where we came up with the magicjack plus. we literally have taken the motherboard of a computer, a processor, and shrunk it down and miniaturized it into the magicjack plus so it has all those capabilities. now, one, plug the magicjack into the supplied a.c. adapter. two, plug in any ethernet cord and your telephone line-- and we give you that ethernet cord, that internet cable comes with it-- you plug that into your router, which everybody has at home with their high-speed internet and three, just pick up that phone and start calling for free. the other thing that users have asked us for-- "love the magicjack, love to have a magicjack, but i've had my phone number for five years, for 10 years, for 15 years. i can't give up my phone number. i'd love to be able to port over my phone number." well, guess what? with the new magicjack plus-- and i know this is gonna make the phones ring off the hook right now-- with the new magicjack plus, you are gonna have the option to move your phone number over to your magicjack plus. for the first time ever. this is the most exciting news that magicjack has ever, ever released. that is now your phone number for life. that phone number will move with you anywhere you go in the world. so everybody at home is probably saying, "mel, how much is it? what's it gonna cost with this new amazing technology right now?" you're gonna love the price of this-- this is our savings value of the day. we believe we're gonna break the record that we broke last time: 35,000 units in one single day. millions and millions and millions sold. billions of dollars saved across the united states every year with the magicjack. it is unheard-of. hundreds of millions of people around the world using this technology and you're gonna pick it up today for under $200. in fact, under $100. not $99 or $89. at $79, everybody in america is scrambling for the phones right now to get in on these before they are sold out, and believe me, they will sell out today. but we're not even close. we're gonna go below $79 today. if you can get in on the magicjack plus today, with all these incredible features, with the ability now to keep your own phone number and the ability to use this even without a computer... dial in right now... under $70 today-- $69.95-- that's right, $69.95. you're gonna have features like call waiting, you're gonna have features like three-way calling, you're gonna have features like caller i.d.... we're even gonna give free directory assistance... that's a package that's worth probably $200 a year on its own... and you'll never have a monthly phone bill again. we're also including, at no additional charge, the a.c. adapter, the ethernet cable and the u.s.b. extender... that's a $20 value absolutely free. you are gonna get in your second year, third year, fourth year, you're gonna get telephone service for as low as $19.95 a year. that's unheard-of! that's under $1.66 a month, but it gets even better than that. you know why? you can't pay for it today. that's right, you can't pay for it today. we're gonna send the magicjack plus out to you absolutely free to try for 30 days. now a lot of people are probably shocked about that because they probably thought, well, o.k., we could see you guys did that with magicjack and that was a great deal and millions of people bought it because they'd never heard of magicjack, but people hear about it all the time. they hear it from their friends, they hear it from their neighbors, they hear how good the call quality is, how good the customer service is, how incredible the savings are-- but guess what? if you call in today, you will get the magicjack plus sent out to you absolutely free to try for 30 days. make all the calls you want. call everyone you know. stay on the phone all day, all night, i don't care how long you call. and if for any reason at all, you are not totally satisfied, send it back at the end of the 30 days and you owe zippo. nothing, nada, zero, 'cause we never charged you a penny in the first place. if this is not the best deal that you have ever seen on the planet, i don't know what is. the phone lines are going absolutely crazy. i want you to hear from some people that are already trusting magicjack for their telephone service in their home and business. listen to this. >> magicjack we've been able to trust 100% with our business and being an integral part of what our day-to-day practice is. our phone system is a critical lifeline really to our patients and so we need something that is reliable 100% of the time, and we've had not a single glitch in over a year with the system. there are other physician friends that are using it and there's not a single complaint with the magicjack. >> magicjack is one of those products that really, really delivers on the promise. it's one of those things that everybody should get, everybody needs, and it serves such a great purpose. i trust magicjack. i use it myself and i think everybody else can trust magicjack too. >> one of the great important things about magicjack is the trust level. i do not wonder whether it will work or not. it's like your refrigerator. you open your fridge, you expect it to be cold. you pick up the phone with magicjack, you get a dial tone. it's beautiful. there's no second thought about it. >> people will come up to me constantly and say, "mel, this magicjack thing, unbelievable! $19.95 a year-- it sounds too good to be true. how can i possibly trust that it's true?" well, here's some of the reasons: magicjack invented internet telephony in 1994. that's right, i said invented it. they started the industry, just like motorola started the cell phone industry, just like alexander graham bell started the telephone industry. they invented the technology of utilizing the internet for telephone calls. now this has become huge. they literally have changed the way the world makes telephone calls. now, hundreds of millions of people worldwide are using this technology. we're talking about universities, hospitals, government agencies, police departments, law offices-- you name it. any business, any type of residential home anywhere in the world, they're using the magicjack technology of internet telephony all over the world, hundreds of millions of people. so that's why you can trust them. they're the founder. no one knows this industry better than they do. and why is that important? it's important because they built the network, the backbone for them to connect to the internet. they own their own network. and the magicjack network is the largest telephone network certified in all 50 states. also, they own the chip company that manufactures the chips that go inside the magicjack, the computer chips that go inside here, that powers it, the intelligence behind it. they own the software company that develops thisoftware. and they have the use of over 30 different patents, plus the magicjack is f.c.c.-approved. and with the magnitude of scale, with millions of users using the magicjack, they have kept the price as low as $19.95 a year. customer service that is unparalleled. i mean, literally, you can go online and get a customer service rep in under 10 seconds. that's unheard-of. let's listen to some more people who trust and love their magicjack. >> it really helps in savings on our bills. not with just one agent-- you have to remember, we have more than just one line. so if we take that line... service-- which is normally about $100, $125 just for the line service-- and then you add up all the long-distance calls that you're gonna make, and i'm also the manager of the office, so now we have four or five agents with those different phone lines, i know that we are saving close to $5,000 a year. i've been using magicjack for over three years, so you can trust the quality, the reliability, the service. i love my magicjack. >> magicjack plus: use it with a computer, use it without a computer. for the first time ever, you have the option to keep your own telephone number. everybody's talking about it. everybody's talking on it. just listen to what they're saying about magicjack. the associated press says "who's the fastest growing telephone company in the united states? it's magicjack." cnbc: "you're gonna hear a lot about it." the #1 consumer magazine in the united states says that "magicjack is a great deal." the wall street journal: "magicjack really works." the bbc: "the magicjack, which comes with its own telephone number, offers the flexibility of making and receiving calls for free wherever the device is plugged in around the world." pc magazine editors' choice: "magicjack's call quality is amazing, almost too good to be true... everybody should try it." let's hear from former cnn anchor bob losure. >> in my 11 years on national network news, i've reported on emerging technologies. however, i've never seen anything like the magicjack. i believe it has the potential to save every family and business in north america hundreds, maybe even thousands of dollars a year. >> so as you can see, everybody's talking about it, everybody's talking on it. i want you to hear from some industry heavyweights right now. i want you to hear from a gentleman who is a member-- and in fact they call him an honorable member-- of bell laboratories: david isenberg. he goes back to when internet telephony was first invented. listen to what david has to say about the magicjack. >> the great thing about magicjack is it puts it all in this little box that changes internet telephony from something that only geeks and computer whizzes do to something that anybody can do. my mother-in-law can't even plug in a computer, but i'm gonna send her a magicjack and it's my bet she'll be able to use it right out of the box. >> you are hearing from industry heavyweights, people that really, really, really know, and now i'm gonna introduce you to someone right now that's gonna absolutely blow you away. this is a man that was the original president of vonage. listen to what he has to say about magicjack. >> there isn't anyone close to magicjack today whatsoever. they actually develop their own technology, they build the chip sets, they put 'em in the devices, they've built their own network, and through that process you control quality. it's been around since the very inception, it's created the patents from which the industry works on, it's created the standard for which people try to aspire to. because today anybody can develop technology, but being able to support it to millions of customers such as magicjack-- over eight million units sold-- i mean, it's impressive what they've done, it's unparalleled, and there's no one else doing what they can do today. >> mel: are you tired of getting poor reception on your cell phone? are you tired of dropped calls, lost calls, no bars at home? well, most people are. magicjack not only saves you money but it gives you crystal-clear reception in your home 24 hours a day, seven days a week. >> how does your cell phone work being in the city here? >> well, there being a lot of tall buildings and that kind of thing, it can be intermittent. it can go in and out. doesn't work well in this building at all. >> luckily, with magicjack you got a clear signal all the time, free long-distance, free local, unlimited calling, no weekends, no after-8:00 specials... >> wow. >> call anytime. >> wow. >> what does it say now? >> it's already installed. >> let's go ahead and connect the phone line now. it plugs into the magicjack. [beep, dial tone sounds] >> i have a dial tone. [both laugh] >> all right. now let's call a friend and see if it works. >> o.k. ...hello, christine? i'm fine, how are you? i'm talking to you on this thing called the magicjack. it sounds fine on your end? [laughs] it's amazing. all right, i gotta go. all right, bye. that was pretty cool. >> i'm not going to replace my cell phone, i still need that, but if i can reduce the amount of minutes, that's a big savings for me. >> my aunt was here over the holidays and she came down and she pulled out a magicjack out of her purse, and i said, "where did you get that?" she didn't even know i had one. she says, "oh, i've been using it for years." i said, "well, i've got one too. let me show you mine." and so it's a family affair with us-- we all have a magicjack. >> when magicjack first came out, it seemed almost too good to be true that they could deliver all of this for a reasonable amount of money. [laughs] i mean, come on, the monthly charge is one cup of coffee. ...so with magicjack, you have to wonder-- you go, "wow, is this really gonna be what they say it is?" yes! that's why there's millions of magicjacks out there and why you should get one. ...one of the factors is that you can trust them that they are going to deliver what they advertise. they advertise a clear, super telephone call that you can plug into your computer-- or now with the latest version, you can just plug it into your ethernet cable-- and that it's gonna work like any telephone that you have ever had-- any landline phone with the giant telephone, telecom companies-- and that it will work and you'll have a crystal-clear call... and this is all true. >> the telephone lines are going absolutely crazy, and it's understandable because we're talking about huge savings: a hundred, 200, 300, 400, $500. 600, 700, 800, 900... maybe a thousand dollars a year. that's huge savings, and the savings can get even bigger than that, because remember, there are some special features in the magicjack plus. you can use it with a computer, you can use it without your computer, and the magicjack is pocket size. not this one right here... but this one right here. this is the magicjack that will take you on the go wherever you go in the world. that's right: magicjack will work anywhere in the world. so that means if you're in brazil, if you're in china, if you're in france... speaking of france, i was there with my family this past year. my daughter's boyfriend was back in the states. she was on the phone for hours and hours and hours every night. we saved thousands of dollars by using the magicjack from our hotel room, just plugged into our laptop. it was absolutely amazing. let's say you have relatives in another country or loved ones stationed overseas. simply send them a magicjack. now you'll be able to call their magicjack for free, they'll be able to call your magicjack for free, and they'll also be able to call anybody else in the u.s. and canada for free as well. >> there is no phone bill... none! i'm talking 90 minutes at a time and it's free. it's awesome. >> my husband was in the military for 11 years. during that time, we made friends all over the world. we have sent our friends magicjacks as a gift and then we have one in our house. now we can chat freely and not have to worry about time constraints or money. it's, it's great. it's all thanks to magicjack. >> now we're talking incredible savings. i mean, when you're using the magicjack overseas, these people are talking about amazing sa... yeah, brian? >> [whispers] >> [laughs] folks, he just... brian just told me the phone lines are going absolutely nuts right now. people are calling in from everywhere because, i mean, this is incredible. never before have you ever had this technology where you can use the magicjack plus with your computer or without your computer, where you have the option of actually taking your phone number with you and using it with the magicjack plus, and that means it's gonna travel with you anywhere in the world; that phone number is with you for life. that's what is amazing. we're talking about these incredible savings: a hundred, 200, 300, 400, 500, 600, 700, 800, 900, maybe a thousand dollars a year-- bigger savings if you're traveling overseas. let's hear from some more folks that have already gotten their magicjack and love it as well. >> when i first was introduced to magicjack, i thought perhaps it was too good to be true, but after using the product for over two years, i am confident that everybody will feel as confident as i am that magicjack is truly a great product. ...for anyone who's looking to add another line over their primary line, for their home or their business, the difference between $20 a year and $12 a year is a no-brainer. >> we truly could not live without this product. the reliability factor, the trust factor, the call clarity and the price that we pay per year with magicjack, it is unbeatable, and there is no other carrier or phone company that can even come close to what magicjack offers. if we had to rely... go back and rely on our old carriers, we would be in big trouble. magicjack has outperformed any other phone carrier we have ever had. as far as reliability, there's nothing out there that can touch magicjack. >> and when you couple this with the fact that you are getting phone service-- free local calling and long distance anywhere in the u.s. and canada-- for $19.95 a year... that's less than $1.66 a month... i mean, this is absolutely off the charts, it's amazing. now, think about this. think about this investment of $1.66 a month. i really want you to think about what can you get for $1.66 a month? well, first of all, take a look at this. here's a small latte. i'm not talking about a big latte, not a grande, not a gargantuan... a small latte. your phone service is now gonna be less than the cost of a smalf latte at $1.66 a month. how about pizza? you like pizza? not a whole slice of pizza-- a half a slice of pizza. that's about what you get for $1.66 a month. so which would you rather have, a half a slice of pizza or one month of free local and long distance calling for 30 full days? you have caller i.d., you have call waiting, you have three-way calling, all for under $1.66 a month. and this one is really ridiculous: how about a directory assistance phone call? you'll pay more, in most cases, for a directory assistance phone call on your cell phone than you will for a whole month of service on the magicjack plus, and magicjack plus comes with free directory assistance. so if you're not convinced yet, if this is not the greatest deal in the world, i'm gonna give you one other way to prove it to yourself. i want you to try magicjack plus in your home for 30 days absolutely free. i want you to see why it's the most amazing phone service in america, i want you to see why the call quality is amazing, i want you to see why you're gonna fall in love with the magicjack, i want you to see the savings that you're gonna get, and if for any reason at all you are not absolutely. totally convinced it's not the greatest phone service in the world, send it back and you owe nothing. let's listen to some more folks that have tried the magicjack in their home and have fallen in love with magicjack. >> well, my home phone bill was $69 a month plus long distance, and by changing to magicjack, you pay once a year and never have a bill again. when i first saw the infomercial, i was actually a little skeptical, so i tried it, i plugged it in, i plugged the phone in, i made phone calls... no one ever called me for any money. no one ever sent me another bill. with magicjack i pay once and i have no more fees, no bills, i pay once a year and i'm done. >> mel: here's your phone bill before magicjack. here's your phone bill after magicjack. there is no phone bill! we like to say magicjack plus is so easy a child could install it, so we invited a child into the studio-- that's right. michael, great to have you here. michael lough-- and michael, how old are you? >> i'm 10. >> you're really 10. o.k., good. all right, michael, i want you to go ahead and install the magicjack plus-- let's see you. first of all i want you to plug it right into the a.c. adapter which we give you-- o.k. then i want you to go ahead and plug in the internet cable, plug in the telephone cord, o.k.? plug that right into the wall and... look at that, he has done the job just like that. magicjack plus right there, michael installed it, a 10-year-old. now let's go ahead and make a phone call, o.k.? all right, now go ahead and just turn this phone on-- we've got a number preprogrammed in there for you to redial. hit that number and right now that phone call is going out over the magicjack plus into the internet, around the world and coming all the way back here to this phone right here in... [phone rings] three, two... whoop, it's there already and let's go ahead and answer that. over phone: hey, michael. >> hey. >> how you doing? >> good. >> give me five, buddy. so easy, a child could do it. >> all i had to do was just sort of slip it in-- it went right in the little slot-- and after that, then i just put in the little jack in the little jack place and, you know, i'm not a techie at all, but it just worked perfectly. in two seconds, i heard my daughter and then i asked for my grandchildren and there they were, but the thing is, it was all free! >> we put magicjack to the ultimate test-- a holiday bowl game... a domed stadium, a laptop, and a public wi-fi connection. let's see how magicjack performed. >> dad! how are ya? i'm calling you from the st. pete's bowl on magicjack. you sound great. you healthy and happy today? me too. your... your dogs got a haircut. well, that's good. [laughter] see you later. bye-bye. >> all right, how cool was that? >> oh, it's so great! >> [laughs] >> if i had magicjack, i would save 48 bucks a month. 48 bucks times 12... i'm not a math major... >> it's way over 500 bucks. >> it's way over 500 bucks. i'd be smiling. >> i'm calling you for free, and guess how i'm calling you. on the computer. you want to know what i'm calling you with? have you seen those magicjack commercials, ma? you know, about those little things, and the dude says you can plug it into your computer and can call all over the united states and canada? that's how i'm calling you. i'm at the bowl game right now, and i'm calling you with the magicjack, laptop on my lap. man, it's amazing. like 100% for real. >> the quality seemed just as good as calling from my landline or from a cell phone. >> that was fantastic. >> it's amazing, isn't it? >> yeah, it is. >> how much could, do you think you're gonna save by doing that? >> about $940. >> that's a lot of money. >> yep. especially when you need it... this time, the economy the way it is. >> this has been our biggest show yet here at the savings shopping network, the counter is absolutely flying, people are calling in from all over. we have a limited, limited-- did i say limited?-- i mean limited quantity again here of the magicjack plus. when you call in right now, if the phone line's busy, call back. if you get through and you're on hold, wait. if we're sold out, get a reservation. don't miss out on the opportunity to never have a monthly phone bill again. once you get the magicjack plus at $69.95, for the first year, that's less than six dollars a month, and then after that, it's as low as under a $1.66 a month. you absolutely can't beat the deal. simple to use, easy to install-- you saw a 10-year-old child install it. you've heard from industry leaders, you've heard from the former president of vonage, from olympic gold medal winners, from magicjack customers from all over who are saving hundreds, even thousand of dollars. hundreds of millions of people worldwide using this technology. let's talk about trust. the founders of the industry. the value is sensational, but you have to dial in right now. if you want to never have a monthly phone bill again, if you want to have home telephone service as low as $19.95 a year and try it in your home absolutely free for 30 days, no risk-- if you don't like it, send it back, you don't owe a penny-- pick up the phone, dial right now, fire your phone company. we'll see you next time. >> fe your phone company. >> fire your phone company. >> fire your phone company. >> fire your phone company. >> announcer: the preceding program was a paid advertisement for magicjack plus. >> announcer: trouble sleeping? >> ah! >> do you wear a mask for your cpap machine? >> announcer: stop using that old, leaky mask. get a new one now. >> cpap care club now offers replacement masks, filters and tubing every 90 days for those on medicare and most private insurance. >> announcer: imagine a soft, brand-new nasal mask delivered right to your door just as you need it. >> female announcer: these new sleep masks fit great, don't leak and are ultra-comfortable. >> host: but that's not all. cpap care club will send you one of these. >> my brand-new face mask and my sleep apnea supplies show up right at the front door. >> announcer: wake up your partner less often with a soft, brand-new mask. >> with cpap care club, you get all your supplies delivered to your door. we pay shipping, we work with medicare or your insurance and we handle the paperwork. the 30-day comfort guarantee lets you see if a new mask is right for you. change the way you care for your sleep apnea. call cpap care club now. 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