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TCM0064220 - Claims: capture (D-K): intelligent manual capture - disability element (AG) You should check the other guidance available on GOV.UK from HMRC as Brexit updates to those pages are being prioritised before manuals. To deal with the disability questions on the TC600 claim form, consider steps 1 to 11. Step 1 Note: From 08/04/13 Personal Independence Payment (PIP) will be introduced as a replacement for DLA for customers of working age (16-64 years of age). PIP will be made of two elements consisting of daily living and mobility and two levels of rates which are standard or enhanced....

Step 2 Check the claim form for any appointee details. This will be shown on page 11 of the claim form. If the claim form does not contain any appointee details, go to Step 3. If the claim form contains details of an appointee and the details are the same as the customer’s details do not capture the details of the appointee If the claim form contains details of an appointee and the details are different to the customer’s details, use Function CAPTURE APPLICATION to continue to capture the remainder of the claim form and note down any missing information do not contact the customer for any...

TCM0256200 - Renewals Annual Declaration (general): manual capturing a new claim - for late declarations You should check the other guidance available on GOV.UK from HMRC as Brexit updates to those pages are being prioritised before manuals. Background Note: From 27th January 2021, there are no new claims to tax credits Use this helpcard when capturing a claim when good cause has been refused, or the declaration was received between 31 January and 5 April. The information you will be using to capture the claim will come from the previous claim and the late declaration received. The informatio...

TCM0038120 - Changes - death (child): Death of a child - new claims (AG) You should check the other guidance available on GOV.UK from HMRC as Brexit updates to those pages are being prioritised before manuals. To deal with new claims that also notify you of the death of a child or young person, consider steps 1 to 21. Note: From 6 April 2017, customers will only get the Family Element of Child Tax Credit where they are responsible for a child or children born before that date. Note: The individual child element of Child Tax Credit will no longer be awarded for third and subsequent children or...

then Step 6 Note: Where it is clear there is no overlap or the customer is included in another claim, the verification failure can be resolved without making any enquiries. Check whether you can continue to process the work item. Follow the guidance in TCM0138020 (link is external) , then, if you can continue to process the work item Compare the existing customer’s address and the failed customer’s address. If the addresses are different, you can not be sure it is the same child or young person, go to Step 7. If the addresses are the same, then it is the same child or young person, go to...