CSPAN The Communicators Michael Powell NCTA President July 12, 2024
Organizations and serve the consumers you are committed to, first and foremost, it affected our Companies Just like all companies. It had to protect its own employees, particular for a set of companies that ran large call centers with large collections of people. All of the processes had to be rapidly transformed. Now we have 90 of Call Center Employees working at home. Most have self install plans to avoid sending technicians to the home. Obviously the country did something unheard of. It locked down the nation, essentially ordered people to stay home. I think one of the reasons they could sa...