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you will need the correct user roles to follow this guidance.  you are in the correct MU, follow TCM0322460 for the correct MU number. Guidance Note: When sending customer, staff or process data to another individual or team, make sure you follow the latest data security guidelines or contact the Data Guardian for advice. Note: Where the entitlement conditions for CTC are not satisfied at the date of claim and are satisfied on a date, the later date being after the date of claim but not later than the date on which the decision is being taken an award of CTC should be made from the later dat...

TCM0304400 - Specialist areas: international: miscellaneous: EU involvement - adding a child or qualifying young person post award You should check the other guidance available on GOV.UK from HMRC as Brexit updates to those pages are being prioritised before manuals. Reasons not to follow this guidance You do not need to follow this guidance if the award is not at status ‘Award issued’ the child or young person has been excluded from the award. For how to do this, use TCM1000241. Checklist you have the correct user roles to follow this guidance.  you are in the correct MU. Use TCM03224...

TCM0284394 - Specialist areas - Complex: Complex cases - renewals - annual declaration - returned / Unprocessed S17 work list item created You should check the other guidance available on GOV.UK from HMRC as Brexit updates to those pages are being prioritised before manuals. Checklist you have the correct user roles to follow this guidance. you are in the correct MU. Use TCM0322460 for the correct MU number. Background any member of the household lives outside the UK and/or or where it is classed as an International complex case. As the majority of cases are clerically worked, you must follow...

If you are dealing with a claim for the first time, go to Step 2. If you are dealing with an expired action date for a TC1125, go to Step 4. If you are dealing with a returned TC1125, go to Step 5. If you are dealing with a reply from the United Kingdom Border Agency (UKBA) or National Document Verification Team (NDVT), go to Step 6. If you have received a NINO from Specialist Tracing Unit (STU) or the BF has expired on your request, go to Step 22. Step 2 access function ‘Manage Verification Failures’ to check the following information the nationality of the customer or customers on the t...

On receipt of the TC600 manually capture the claim. Follow step 1 of the guidance in TCM0062140 then return to this guidance Note: Where both customers have a NINO or NONO you need to select ‘Store’ when you access the ‘Summary Screen’. Note: Where one or both customers do not have a NINO or NONO you can select ‘Process’ as this will create a verification failure. set up a manual file and record on form TC648 check the claim to see if the customer is present and ordinarily resident in the UK. Follow the guidance in TCM0128120. If the customer is present and ordinarily resident in ...