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If the customer wants to repay their overpayment back quicker, go to Step 29 If the customer has repaid all their overpayment but recoveries are still being made, go to Step 30 Step 5 If tax credit is in not payment, go to Step 6 If tax credit is in payment, go to Step 8 Step 6 Check the reason the award is not in payment. If the award has ceased because the claimant has moved to Universal Credit(UC), or if the debt has been passed to Department for Work and Pensions (DWP),  go to Step 31.   If CPAC is the reason the award is not in payment,

TCM0284080 - Specialist areas - complex: change of circumstances - complex to non-complex You should check the other guidance available on GOV.UK from HMRC as Brexit updates to those pages are being prioritised before manuals. Checklist Note: From 27th January 2021, there are no new claims to tax credits Before you follow this guidance, make sure you are in the correct MU. Use TCM0322460 for the correct MU number. Background Some changes of circumstances will result in a complex case (including cross-border and family supplement cases) becoming non-complex, for example death of a spouse in a...

at pre-award status and no decision has been made on the claim as a result of an operator error - for example, the same claim has been captured twice or when at post-award status and no award or payments have been made for the following tax year (CY+1). A request can be made to prevent an award being made in the following tax year (CY+1), but the current year (CY) must continue. Note: The claim cannot be withdrawn once a decision has been made and it has been awarded. Note: For tax year 2010-2011 Nil Award cases were automatically withdrawn and customers had until 17 May 2011 (this is known a...

You don’t need to follow this guidance if the claim has been awarded the claim has been withdrawn. Background The Rule 12 pre-award residency verification failure MU is populated when the customer tells us on their tax credits claim form any combination of the following they are subject to immigration control they live outside the United Kingdom (UK) they work outside the UK. Different specialist teams will work the Rule 12 verification failure depending on the nationality of the customers and what caused the Rule 12 verification failure. Note: for customers who are UK nationals follow the...

Check for any change of circumstances. To do this check the manual file for any Work Area Mailbox (WAM) referrals, physical change of circumstances or a copy of the ‘Free Format’ screen to see if there has been a change of circumstance check the Unprocessed Change of Circs work list. For how to do this, use TCM1000208. Note: If the change relates to a child/young person who is an exception or potential exception contact the Exception Team (This content has been withheld because of exemptions in the Freedom of Information Act 2000) Note: From 6 April 2012 notified change of circumstances ...