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Check the TC648 to see if any arrears of CTC have been paid If the TC648 shows that no arrears of CTC have been paid, go to Step 6 If the TC648 shows that arrears of CTC have been paid inform the EU Member State that a reimbursement is not possible using an E001 where the request was made on an E-form a UK-PL if the request was from Poland Follow the guidance European Union Member States contact - TCM0305100 send the documents to storage, follow the guidance in TCM0074140 Note: Where the request was made using a SED F012 or F013 please contact your Technical Advice Line Officer (TALLO)

TCM0284394 - Specialist areas - Complex: Complex cases - renewals - annual declaration - returned / Unprocessed S17 work list item created You should check the other guidance available on GOV.UK from HMRC as Brexit updates to those pages are being prioritised before manuals. Checklist you have the correct user roles to follow this guidance. you are in the correct MU. Use TCM0322460 for the correct MU number. Background any member of the household lives outside the UK and/or or where it is classed as an International complex case. As the majority of cases are clerically worked, you must follow...

TCM0304050 - Specialist areas: international: miscellaneous: post-award change of circumstances - lead in You should check the other guidance available on GOV.UK from HMRC as Brexit updates to those pages are being prioritised before manuals. Checklist you have followed the guidance in TCM0138020  you have access to the change of circumstance flowcharts you have the correct user roles to follow this guidance. See the B&C Roles and Access Catalogue. You can find this by going to the Benefits & Credits Homepage / selecting ‘R’ on the B&C A-Z index / selecting ‘Roles and Access Process’...

TCM0284385 - Specialist areas - complex: complex cases - removing second adult element post award You should check the other guidance available on GOV.UK from HMRC as Brexit updates to those pages are being prioritised before manuals. Checklist Before you follow this guidance, make sure the case is a joint WTC only claim where one customer only is subject to immigration control you have access to the National Insurance Recording System (NIRS) and know how to obtain the customer’s nationality from it you have the correct user roles to follow this guidance. Use the B&C Roles and Access Catalo...

If you are dealing with a claim for the first time, go to Step 2. If you are dealing with an expired action date for a TC1125, go to Step 4. If you are dealing with a returned TC1125, go to Step 5. If you are dealing with a reply from the United Kingdom Border Agency (UKBA) or National Document Verification Team (NDVT), go to Step 6. If you have received a NINO from Specialist Tracing Unit (STU) or the BF has expired on your request, go to Step 22. Step 2 access function ‘Manage Verification Failures’ to check the following information the nationality of the customer or customers on the t...