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Semafone and Avaya Bring Leading Payment Security Capabilities to Contact Center Customers Semafone , the leading provider of data security and compliance solutions for call and contact centers, today announced a global reseller partnership with Avaya (NYSE:AVYA), the leader in cloud-based solutions designed to enhance and simplify communications and collaboration. This agreement brings Semafone into the Avaya ecosystem of alliances, with the goal of helping contact center customers solve the complex security and compliance challenges faced as they embrace a work from anywhere model. As multi...

A unified solution 28th January 2021 Avaya’s OneCloud CCaaS and OneCloud CPaaS portfolios are now available with its AI Virtual Agent Enhanced, with new human-like automation features. This conversational AI capability uses Google Cloud Dialogflow CX, and is part of Avaya’s integration of Google Cloud’s Contact Center AI (CCAI). The combination of Avaya AI and Google Cloud CCAI blend automated and assisted experiences throughout a customer’s interaction with the contact centre. Two leading U.S.-based telecommunications services providers are implementing Avaya Virtual Agent Enhanced ...

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Wednesday, 13 January 2021, 1:19 pm Avaya expanding AI-powered contact centre capabilities to improve customer experience, participating with AWS Contact Centre Intelligence Sydney, Australia – January 13, 2021 – Avaya (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, today announced an expansion of its artificial intelligence (AI)-powered customer experience capabilities for Avaya OneCloud CCaaS customers through an extended relationship with Amazon Web Services (AWS). Avaya has joined the AWS Partner Network (APN) as an AWS Select Tech...