SFGTV August 18, 2014
Appointment slot, virtually in person, rather than having to go one place and waiting in a waiting room and you will see on the bottom righthand corner, we will start to funnel some of these phone calls to the Emergency Rooms and they call call in and having chest pains and call 911, and we have listed that one and a half phone calls lead to an emergency triage and we have provided the statistics, for you on the right just the average speed to answer the phone is 35 seconds. And there is number of metrics and then, we are fielding roughly, 46,000 calls a day now. And that is for all members in...