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Global BPO player expands to Cape Town

Philippines-headquartered Sourcefit opens offices in Cape Town, extending its reach to the South African market.

Cape-town , Western-cape , South-africa , Philippines , Dominican-republic , Armenia , South-african , Andy-schachtel , James-vos , Bpo-services , Usiness-process-outsourcing

15 African Countries With English As Official Language

In this piece, we are going to look at the 15 African Countries With English As Official Language. If you want to skip our detailed discussion on the outsourcing opportunities available in the African region for businesses outside the region, you can go directly to 5 African Countries With English As Official Language. Africa comes […]

Cameroon , Sierra-leone , Nyanja , Lusaka , Zambia , Guinea , Zimbabwe , Tonga , Liberia , Rwanda , Malawi , Sudan

BPO provider opens new contact centre in Umlazi

CCI South Africa establishes a contact centre in KwaZulu-Natal’s biggest township, with plans to grow in the community.

Umlazi , Kwazulu-natal , South-africa , Kwazulu , Eastern-cape , Durban , Mhlanga , Umhlanga , Peter-andrew , Careerbox-africa , Lizelle-strydom ,

Cape Town opens BPO 'Sunday School'

The city opens a school to train unemployed youth and introduce them to the business process outsourcing sector.

South-africa , Athlone , Kwazulu-natal , Cape-town , Western-cape , James-vos , School-in-athlone , City-of-cape-town , Usiness-process-outsourcing , Po , Ames-vos , Po-sunday-school

Cape Town woos international BPO players

Officials position the city as a global site for offshore call centres, amid growing interest from the UK and US.

United-kingdom , London , City-of , Nyanga , Western-cape , South-africa , United-states , Cape-town , Mitchells-plain , Athlone , Kwazulu-natal , Khayelitsha

Generative AI threatens SA's booming BPO job market

South African contact centre employees are worried generative artificial intelligence will steal their jobs, as the industry increasingly incorporates AI-powered agents.

Philippines , South-africa , South-african , Mithum-singh , Faeeza-khan , Laurent-leclercq , Google , Flux-trends , Aeeza-khan , Enerative-ai , Rtificial-intelligence , Aurent-leclercq

ibex Names Nicola James as Vice President of Operations in Jamaica

BPO Veteran Bolsters Leadership Team to Help Drive Growth in the Region ibex Names Nicola James as Vice President of Operations in Jamaica Nicola James VP of Operations, ibex Jamaica press release graphic KINGSTON, Jamaica, Aug. 16, 2023 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced that Nicola James has been appointed Vice President, Operations, of ibex in Jamaica. As a highl

Montego-bay , Saint-james , Jamaica , Nicola-james , Dan-burris , Tamara-ricketts-brown , Xerox , Nasdaq , University-of-technology , Montego-bay-community-college , Sutherland-global-services , Bolsters-leadership-team

The rise, stumble and future of BPO

Most BPOs feel that developing technology capabilities in data management and analytics was the most important area for them to remain relevant and competitive in future.

Customer-service , Human-resource , Process-outsourcing , Services-outsourcing , Supply-chain-management , Analytics-outsourcing , Ational-information-technology-survey-2022 , Ational-information-technology-authority-uganda , Po-companies , Ront-office-bpo , Arketing

AI, Talent Shortage Pose Threats to Philippine Call Centers

(Bloomberg) -- The Philippines is racing to defend its share of the nearly $300 billion global business process outsourcing market as it battles deteriorating talent, rising competition and rapidly evolving artificial intelligence.Most Read from BloombergMusk Says He May Need Surgery, Will Get MRI on Back and NeckTexas Power Prices to Surge 800% on Sunday Amid Searing HeatUkraine Black Sea Drone Attacks Signal Rapidly Expanding WarHSBC Executive Slams ‘Weak’ UK for Backing US Against ChinaNetany

India , Costa-rica , Madrid , Spain , Philippine , Benguet , Philippines , Colombia , Manila , South-africa , Egypt , Poland

Nutun bets on South Africa as outsourcing destination

The company says the country’s BPO sector has experienced rapid expansion in recent years, but there’s still room to grow.

South-africa , Johannesburg , Gauteng , South-african , John-watling , Itweb-africa , Business-process-services-incentive-scheme , Business-process-outsourcing , Nutun , Ransaction-capital , Usiness-process-outsourcing , Usiness