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guess of some of the structural issues. but he also talked about what he called a tech surge, really mobilizing people in the government in the private sector to fix the problem. the over-arching method was this website is not obama care. an embarrassing moment for president obama, forced to defend his signature health care reform program. >> of course, you probably heard that health care.gov, and browse and buy affordable plans, hasn't worked as smoothly as -- the protect is good. the health insurance that's being provided is good. it's high quality and it's affordable. >> reporter: he instructed americans to call in. >> 1-800-318-2596. bus it's a small process as a cnn producer found out. >> basically today you would