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>> it was extremely intense because what they were talking about were all of the issues that led to the bad numbers that brie yap na was talking about and one of the main problems is th that these website issues are something the administration understands are bad but republicans are tripping over themselves to say that they believe that this is something that they should have known better about and democrats are saying come on, republicanps are crying crocodile tears because the obama administration -- excuse me, republicans never liked this plan. >> reporter: a month and a after half after its troubled launch, the website is running at barely half its intended capacity from the white house lead tech official. >> we have much work still do do, we are making progress at a growing rate. >> reporter: todd park, forced to testify by gop subpoena, said he cannot guarantee the website will be fully functional by the end of this month.
>> mr. chairman -- >> every witness has been allowed to complete their entire answer. >> reporter: outside this hearing frustration is bipartisan. democrat jose serrano is a loyal obama supporter. >> we've got people, you know, who got kids in college dorms that can invent yahoo!. they couldn't have helped with this? >> reporter: he was coming out of a closed-door meeting, one i was told was pretty contentious between house democrats and administration officials this morning, mostly focused on a different obama care problem which is people getting dropped from their health care plans they like. democratic sources i talked to say that anxious house democrats in that meeting demanded that the white house come up with a way for americans who want to keep their health plans to go ahead and do that, just as the president promised. otherwise, wolf, democrats in the house say i'm told by many sources they may be forced to vote for a republican bill which they don't want to do because this is -- the political pressure on them is so great and i should tell you that in the
cancellation of those policies. it does not require changing of those policies. insurance companies have done that on their own for their own business reasons. that's my view of it. i thought the grandfathering clause we had if you have something on the day the law is passed and they don't change it radically, y can still work even though it doesn't meet the minimum standards i thought that satisfied his pledge and i still do. >> you're in a minority. >> i know i'm in the minority. >> even the president and former president and -- >> i don't mind having a view different from the majority. i've had that many of my years into zeke emanuel, thanks for coming in? >> no problem. >> when we come back, millions of dollars spent by the tsa to keep you safe. has it worked. details of a disturbing new report that has been released. plus, the mystery face of the botched obama care site no longer a mystery. the so-called obama care girl is speaking out and isn't happy about all the attention she has received. we asked people, "if you could get paid to do something you really love, what would you do?" ♪
because that is the end of the enrollment period for obama care. that is why, that peak in december is why it's so important that healthcare.gov the federal website for getting insurance that services 36 states is so important. you look at the numbers today, wolf, and what they show you is that there are 3 million, about 3 million calls to obama care call centers, there were 27 million unique visits to the website. you're really seeing a preference there for a lot of folks to do this on-line rather than through the call centers. >> which is understandable. let's talk about i understand you had a chance to speak with the health an human services secretary kathleen sebelius about the website. what did she say? >> this was during a conference call where she and hhs official were announcing the enrollment numbers and i asked her if she could stand by that promise by the obama administration that the website would be operational by the end of the month.
wrong. >> the president of the united states says it's wrong there's nothing in the bill that requires insurance companies to change the plan and knock people off. first, they always change these plans. let's remember, in the pre-affordable care act days, they changed the plans a lot, knocked people off, they canceled people, wait a second. wolf. >> california right now, a million people in california alone, have been told they have -- they have to get new insurance because of obama care. >> the -- nothing in obama care requires them to knock them off. insurance companies always change their plans. they have been doing it in the past. it's their business decision. that's the first point. >> obama care mandates all these policies have -- >> no -- >> mandatory things, like maternity, even if you're a guy. >> that's anyone who was in the plan at 2010 when the bill was passed could have been grandfathered in. the insurance companies want to change their plans, second of all, they see this as a dying
employers will have to pay more for their policies an those employers who have workers are less valuable will be tempted to shrink coverage to compensate for rising costs. >> some are suggesting this is president obama's katrina moment, referring to the blunders that president bush made immediately after katrina. >> this is the president's responsibility, the chief executive, to make sure that his affordable care act gets impleme implemented. you can say the failure of the website is not the failure of the affordable care act, but it's the portal to which you get to the affordable care act. so the president has lost, i would argue, he's lost a lot of credibility. the polls show that. and i think there's a question of managerial competence here. how is it the president didn't know, why wasn't he told, how did the white house operate in a way in which everybody knew a piece of this, but the big picture somehow seemed to go unnoticed or unremarked upon.
the so-called obama care girl, she has surfaced and is not very happy about the buzz. jeanne moos is next. i'm a careful investor. when you do what i do, you think about risk. i don't like the ups and downs of the market, but i can't just sit on my cash.
so the only thing i can say is that i think that attention was broken among so many different folks in the obama administration, that there was no single adult really in charge. >> do you have a good understanding, bill, of what happened here? because i would have thought the last thing this administration would have serious troubles with was the rollout of a website. >> well, i think the obama campaign was good with their web operations but a campaign is a private sector operation with a ton of flexibility, doesn't have government procurement rules and other such things. i think for a conservative, this is an example of perhaps why you don't want big government running huge chunks of the u.s. economy and you would prefer to have reforms where they're necessary that are private sector and free market friendly. >> one of the major criticisms, nick, is that the president promised in three years ago when he was rolling out, when he was pushing for obama care four years ago, if you have an insurance policy, you can keep your insurance policy, if you have doctors and like them, you
the issue with the online creation account process. >> reporter: meanwhile, the administration had other pressing problems. a triple threat on capitol hill. republican chairman darrell issa and his house reform and oversight committee wanted a slew of documents related to obama care and the rollout by 5:00 p.m. today. that deadline came and went, but issa has more on his mind than the website. he wants to ask the administration about obama care in general. >> are we actually rolling out an effective, cost effective program and what's next in the way of other problems. >> reporter: on tuesday, in a different committee, we'll meet marilyn taverner, a former nurse who was administrator of the centers for medicare and medicaid services. they were supposed to be quarterbacking the obama care rollout and no doubt will be reminded of what she said in august before the energy and commerce committee. >> when americans will be able to compare and enroll in affordable health care coverage and that implementation is on track.
i think that will get democratic support. i think it gets support from the democratic senators. president obama said over and over again if you like your health care plan, you can keep it. why can't you keep it if you like it? if you want to subsidize more people, sick people, fine, that's a traditional public policy debate but preventing people from having the health insurance they want, that seems odd. >> nick, go ahead. >> let me push back at that a little bit. you know, there's no question that this is complicated and there are going to be mistakes that go beyond the website itself. but the same was true of medicare when it was launched. same was true of medicare part d, the drug benefit. at the end of the day, what we have and what we have had is a disaster. according to the world health organization, our health system ranks 38th globally, even though we spend more than any other country. and so there's no question that there are going to be problems and difficulties as we move ahead. but we're moving up from an extraordinarily -- a system that does an extraordinarily poor job providing efficient health care