the latest round of recalls demonstrates just how serious we are about the way we want to do things at today's gm. we've identified these issues, and we've brought them forward and we're fixing them. i have asked our team to keep stressing the system at gm and work with one thing in mind, the customer and their safety are at the center of everything we do. our customers who have been affected by this recall are getting our full and undivided attention. we are talking directly to them through a dedicated website with constantly updated information and through social media platforms. we've trained and assigned more people, over a hundred, to our customer call centers, and wait times are down to seconds. and, of course, we're sending customers written information through the mail. we've empowered our dealers to take extraordinary measures to treat each case specifically. if people do not want to drive a recalled vehicle before it is