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Because i was going to do something that i didnt particularly enjoy, to serve customers who were not always rude, some of them were lovely, but when you are being talked to like you dont matter, i dont know, it isa you dont matter, i dont know, it is a dark place to be in. I woke up one morning and wasjust like, i actually dont have to do this. I can make changes. It was around that time that i decided to come up to loughborough. I had to choose to try and be happy and make a go of it again, and it has paid off. Im glad idid. I again, and it has paid off. Im glad i did. I am enjoying my time up here at my training improved dramatically. It is an exciting time to be involved in a sport. The iws have come down harder on cheats than they have previously, which is fantastic for clean athletes and clea n fantastic for clean athletes and clean nations. There was a Glass Ceiling of performances where we thought they had to be taking somet ....
Identify speeding taxi drivers, speeding. And were developing a program to coach and retrain drivers to improve safety outcomes. Were also updating on vehicle camera requirements, and we do Service Audits out in the field. So we have Enforcement Team go out in the field and, test the dispatch services, request a ramp taxi test Response Rates, look for customer service. So thats an ongoing program. The point i want to emphasize on this slide is that we, imbue our work with a culture of care. And i know thats important to that, to the board. Its very important to us as well. So, how we support each other internally and then how we serve the public is critical to how we function. And, its part of everything we do. We the certificate on the right in the slide shows, its a certificate that we actually handed out to every sta ....
Be specific, and just to be mindful of time, noting especially that our muni equity strategy is our last agenda item, and i would like us to give that item sufficient attention, and id like to get to that item at a reasonable hour. So thank you all in advance for your cooperation and support on moving efficiently through our agenda. Please call the roll. The roll director Heminger Heminger present director henderson here. Henderson. Present. Director henry. Here. Kinsey. Present. Director. So here. So present. Chair. Eken. Here. Eken. Present. Director. Tarloff is not expected today, but may join this later. After. Later this afternoon. We are expecting director shortly. For the record, i note that director hinchey is attending this meeting remotely. Director hinsey is reminded that she must appear on camera throughout the meeting and in order to speak or vote on any items, places you on item number three. The ringing and use o ....