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Should OTAs and other intermediaries be asking customers for a tip?

Recently, Hopper, an OTA based in Canada, started to ask customers to pay a "tip" to Hopper as part of the booking. The tip is included automatically in the final price on the final payment page before completing the booking. The customer has to switch the toggle to the off position in order to not pay a tip.

United-states , Canada , New-york , America , American , Larry-mogelonsky , Peter-oconnor , Linchi-kwok , Tim-peter , Frederic-gonzalo , Ryan-haynes , Mark-fancourt

What would be the impact of generative AI like ChatGPT on hospitality?

Recently, there have been a lot of buzz and heated discussions about the impact and role of generative AI like ChatGPT in the hospitality industry and travel in general. From bold predictions that ChatGPT will "revolutionize the industry" and "liberate the industry from the yoke of the OTAs" to expert statements that it will lead to complete overhaul of the hotel tech stack and help solve labor shortages in hospitality.

Adam-mogelonsky , Frank-wolfe , Tomeu-fiol , Dave-berkus , Stanislav-ivanov , Google-bard , Martin-soler , Mark-fancourt , Max-starkov , Partner-at-soler-associates , Cendyn-ai-call-center , Partner-at-wayfare-ventures

The dangerous myth of AI in hospitality | By Josiah Mackenzie

The way people talk about artificial intelligence today, you’d think all we need to do is turn on ChatGPT and let the machines do our job for us.

Simone-puorto , Erick-larsen , Martin-soler , Rex-woodbury , Philip-rothaus , Shiji-group , Managing-director , Travel-singularity , For-you-page ,

Martin Soler

Martin Soler
hospitalitynet.org - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from hospitalitynet.org Daily Mail and Mail on Sunday newspapers.

Martin-soler , Partner-in-soler-associates , Hotel-general-manager , Chief-marketing-officer ,

The Year in Review - Top highlights from the Hospitality Net World Panel

As we near the end of 2022, we are pleased to share some of the top highlights from the Hospitality Net World Panel this year. We have compiled a list of the most popular viewpoints published in each panel on our website over the past 12 months for you to review.

Larry-mogelonsky , Simone-puorto , David-lund , Martin-soler , Robert-mandelbaum , Justin-lewis , Annemarie-gubanski , Raul-moronta , Thomas-magnuson , Lakshmi-narasimhan-soundararajan , Florian-kaefer , Inge-huijbrechts

Marriott to Debut Ad Network to Reach Travelers Via App and Room TVs

Marriott International launched the Marriott Media Network, a cross-platform advertising solution for brand advertisers with Yahoo's tech.

Canada , Martin-soler , Chris-norton , Mariott-bonvoy , Google , Comcast , Marriott-international , Yahoo ,

Where does the PMS sit in the new technology stack?

When it comes to hotel tech, we may all agree that PMSs are at the top of the food chain. It's semantically already in the name itself: a PMS is the SYSTEM used to MANAGE your PROPERTY. This gives the software connotations of centrality in operations. However, a new wave of leaner systems is rising: PMSs are becoming "hubs" rather than all-in-one solutions, using open APIs to allow users to plug in other software and tools as needed. These systems are less about "managing the property," and more about integrating third-party software.

Dublin , Ireland , Simone-puorto , Mark-fancourt , George-roukas , Tomeu-fiol , Ian-millar , Stanislav-ivanov , Marco-correia , Martin-soler , Max-starkov , Kathryn-murphy

A Closer Look at Shiji's Hotel Demand Management Online Course

Tech companies have a responsibility to educate the market, to share what we see from our side of things and to share our knowledge from our work with a highly diverse array of businesses and professionals. As companies innovate, they’ll often change workflows in concert with that innovation, necessitating a new way of doing things. This is especially true in industries with long legacies like hospitality. What is known as one of the largest service industries in the world is also the oldest, and while there’s plenty of evergreen wisdom accumulated during that time, there are also outdated practices that have been made irrelevant by new technology. Through education, we can look beyond the outdated practices of yesteryear and look at what led to them, why we should improve upon them, and how we can improve upon them.

Paris , France-general- , France , Alex-slors , Martin-soler , Peter-oconnor , Janel-clark , David-turnbull , Shiji-group , Optimal-hotel-performance , Business-school , Hotel-demand-management-online-course-we

What can the hospitality industry expect from metaverse?

The recent announcement of Meta by Facebook along with Microsoft throwing their hat in the ring with Mesh is a clear indication of the virtual immersive experience that is coming to us faster than we anticipated. Maybe The Matrix is not so far in the future. However, even if the metaverse does not live up to the science-fiction dreams, it will become the key to digital experiences and a crucial element of the physical processes. While we can see immediate applicability of this technology in gaming and education, what can the hospitality industry expect from metaverse? In a world that offers "unprecedented interoperability", Avatars could play an increasing role in leisure travel. From bookings and service provisions to selling properties, AR/VR and Avatars may replace physical staff or even manage a front office. If this were possible, the labour challenges within the industry could encourage the adoption of the metaverse faster than we expect. The business travel industry is made up largely by MICE and MICE guests pay 17.5 % more than leisure guests. The metaverse has the capacity to transform MICE into a new age digitally immersive experience.

New-york , United-states , Italy , Iceland , Dubai , Dubayy , United-arab-emirates , Paris , France-general- , France , London , City-of

Sentido, respeto y afecto a lo propio - Levante-EMV

En estos tiempos de «Palau Tancat», pandemia, cuarentenas y zozobras, el Palau de la Música ha presentado la temporada 2021-2022 a mediados de septiembre. Un retraso que hacía pensar la peor. «No la presentan porque no tienen nada previsto», se ha llegado a oír. Para sorpresa de todos, la nueva temporada es una de las más coherentes y mejores -si no la mejor- de la Orquestra de València en sus muchas décadas de existencia. Una programación que rompe con firmeza el bucle de negatividad y pesimismo que ha envuelto al Palau de la Música desde que cerró sus puertas por unas obras que, por lo que se ve, serán más eternas que las de la Sagrada Familia.

Japan , Palau , Apellaniz , Pais-vasco , Spain , Valencia , Carabobo , Venezuela , Spanish , Japanese , Damien-martinez , Alvaro-albiach