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We assigned them and put them in our return to work so we can provide better visibility and Better Customer Service to our employees. It was interesting to note that from march to october, during the covid19 shelterinplace, really intense period, they return to work team has respond to over 9000 emails from march to october. In october alone, have responded to 425 calls. For fy 19 and and 20 they responded to 5500. Thats is a staff of six people who done that. Its interesting, i heard lot about staffing and you mention that one of the things was the shortage in staffing. There has been and the team has been dedicated to make sure to try to provide enhanced customer service. One things that we have been committed is communicating. I hear lot about communicating, making sure there are updates. We sent over hundred emails about benefits and telecommuting, employees went to shelterinplace, what about their laptop, how did the ....
We have concerns about the accountability section of the plan. Specifically the lack of clarity around how feed paback will wor. Furthermore, we would like to see key indicators and metrics for successful implementation of the Racial Equity action plan shared at the beginning of each quarter with various Infinity Groups within the agency. Thank director borden for your comments. Sfmta executive team and our m. T. A. Board of directors on the implementation of the plan including proactive plan to report on key indicators and metrics as well as the opportunities to address challenges within the plan as they arrive. We know this is a draft. We might have to pivot. We want to make sure that Infinity Groups are part of that conversation in office of engagement. We are supportive of the plan and ensure right processes in place ....
Visibility, especially during time of shelterinplace and during this pandemic. We have taken staff within other units within h. R. We have five different areas that i mentioned and five different Business Units in h. R. We assigned them and put them in our return to work so we can provide better visibility and Better Customer Service to our employees. It was interesting to note that from march to october, during the covid19 shelterinplace, really intense period, they return to work team has respond to over 9000 emails from march to october. In october alone, have responded to 425 calls. For fy 19 and and 20 they responded to 5500. Thats is a staff of six people who done that. Its interesting, i heard lot about staffing and you mention that one of the things was the shortage in staffing. There has been and the team has been dedicated to make sure to try to provide enh ....
[inaudible conversations] [inaudible conversations] [inaudible conversations] [inaudible conversations] [inaudible conversations] supporting others. It goes a long way, reducing the debt. [inaudible conversations] can you hear me . [inaudible conversations] good morning, you are with us today. Good morning. Will a [inaudible conversations] will subcommittee will come to order. Welcome to todays hybrid hearing. Most numbers will appear remotely by webex. I may be the only member appearing at present though all three witnesses are appearing in person and appreciate that. Since many members are appearing, let me remind by pursuant to the latest guidance, all individuals attending in person must wear a face mask. I am wearing mine except to make this statement. Members not wearing a facemask will not be recognized was let me make a few reminders to those appearing in person, actually they are not. A timer is visible directly in front of you. All members appearing remotely, youre familiar w ....
By webinar let me remind everyone that pursuant to the latest guidance come all individuals attending in person must wear a face mask. And i am wearing mine except to make this statement. Members who are not wearing a face mask will not be recognized. Let me also make a few reminders to those members appearing in person. Well, actually they are not. I time is visible in the room directly in front of you. For all members appearing remotely, i know you are familiar with the webex pineapple that they remind everyone of a few points. First you will be able to see each person speaking during the hearing whether they are in person or remote as long as you have your webex set to active speaker view. If you have any questions about this please Contact Committee staff as soon as possible. Second, we have a timer that should be visible on the screen when youre in the active speaker with thumbnail view. Members who wish to pin the timer t ....