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Top News In இணைக்கப்பட்டுள்ளது உற்பத்தி Today - Breaking & Trending Today

Prioritizing service? Here's why you need to go deep

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It’s good that companies should worry about service, says Michael Ouissi of IFS. But bear in mind that complete service enablement requires changes to processes and core systems underpinning the business
(© Elnur - Shutterstock)
Ask any CEO about service and you’ll get a well-rehearsed discourse on how vital it is to put the customer first today more than ever. But is it that simple? The acknowledgement of the value of customer service as a competitive differentiator has accelerated as a result of the events of 2020. In soon-to-be-published research among 1,700 global executives, for example, we have found that a massive 74% of corporate respondents claim that guaranteeing a great customer experience has become more important because of the coronavirus pandemic. ....

Siemens Gamesa , Joao Mendes , Partner Zone , Cloud Erp Financials And Supply Chain , Connected Manufacturing , Crm And Customer Experience , Digital Enterprise In The Real World , ஸீமெந்ஸ் கேம்ஸா , ஜோவொ மேஂடெஸ் , கூட்டாளர் ஸோந் , மேகம் ப் நிதி மற்றும் விநியோகி சங்கிலி , இணைக்கப்பட்டுள்ளது உற்பத்தி , சிரம் மற்றும் வாடிக்கையாளர் அனுபவம் , டிஜிட்டல் நிறுவன இல் தி ரியல் உலகம் ,

Beyond Six Sigma - can Fero Labs' explainable ML drive new breakthroughs in manufacturing quality?

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Manufacturers are obsessed with quality - but have they reached a wall with the tools at hand? Fero Labs is seeking to change that, via a practical application of explainable ML and IoT.
Over the past four decades, complex, large-scale manufacturing processes have been defined, measured, analyzed, refined, improved upon, Six-Sigma-ed, into efficient producers of products that are safe, reliable and profitable.
But, there are signs that manufacturers are reaching the limits of quality improvement using only the old methods that reshaped American manufacturing in the 1980s.
That s where Fero Labs, a New York-based startup that makes actionable machine learning software for improving processes and increasing quality of manufacturing facilities comes in. In a telephone interview, CEO Berk Birand explained: ....

United States , Berk Birand , Fero Labs , New York Based , Said Birand , Latin America , North America , Machine Intelligence And Ai , Connected Manufacturing , ஒன்றுபட்டது மாநிலங்களில் , புதியது யார்க் அடிப்படையிலானது , லத்தீன் அமெரிக்கா , வடக்கு அமெரிக்கா , இயந்திரம் உளவுத்துறை மற்றும் ஐ , இணைக்கப்பட்டுள்ளது உற்பத்தி ,

Plex acquires Kors Engineering - does this bring us closer to the factory of the future?

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Plex Systems has been a big change agent in the ERP space, being the first to pioneer multi-tenant cloud ERP software. Its recent acquisition of Kors Engineering could trigger better value for manufacturers and ignite a wave of additional M&A deal-making by competitors. Here s our assessment.
(© Zapp2Photo - Shutterstock)
Today, cloud ERP vendor Plex Systems is announcing its acquisition of Kors Engineering. Kors is a 40+ year old firm with a 20-year partnership with Plex.
This deal provides a number of OT (operations technology) capabilities and services from Kors that complement Plex s IT solutions. ....

United States , Tony Kaczmarek , Kors Mach , Plex Systems , Product Management , Industrial Revolution , Smart Manufacturer , Industrial Internet , Plex Smart Manufacturing Platform , Manufacturing News , Kors Engineering , Partner Impact Award , Production Scheduling , Demand Planning , Cost Accounting , Human Machine Interface , Supervisory Control , Data Acquisition , Manufacturing Execution Systems , Programmable Logic Controllers , Distributed Control Systems , Iot Robotics And Ai , Cloud Erp Financials And Supply Chain , Connected Manufacturing , ஒன்றுபட்டது மாநிலங்களில் , டோனி காக்ஜ்மரேக் ,

Orange to green - using a Customer Distress Index to strengthen proactive support

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Resolving issues proactively is an essential part of field service management. Sumair Dutta of ServiceMax takes a deep dive into creating a Customer Distress Index
(© 42pixels - Shutterstock)
There is a lot of talk of moving service models from reactive to predictive. Instead of waiting for something to break, you have the ability to predict when it might break and intervene appropriately. Traditionally, this was done in a time-based or interval-based manner but now there is a greater focus on the use of remote or point-of-service technology to build predictive models. However, there is much more to the provision of service that can make or break a customer relationship, which is why some service providers are now exploring the concept of the customer distress index. ....

Field Service , Field Service Medical , Customer Distress Index , Service Max , Partner Zone , Analytics Planning And Data Analysis , Cloud Erp Financials And Supply Chain , Connected Manufacturing , Crm And Customer Experience , Customer Service Management , புலம் சேவை , புலம் சேவை மருத்துவ , வாடிக்கையாளர் துன்பம் குறியீட்டு , சேவை அதிகபட்சம் , கூட்டாளர் ஸோந் , பகுப்பாய்வு திட்டமிடல் மற்றும் தகவல்கள் பகுப்பாய்வு , மேகம் ப் நிதி மற்றும் விநியோகி சங்கிலி , இணைக்கப்பட்டுள்ளது உற்பத்தி , சிரம் மற்றும் வாடிக்கையாளர் அனுபவம் , வாடிக்கையாளர் சேவை மேலாண்மை ,

Kawasaki Engines focuses on customer centricity with Salesforce Manufacturing Cloud

Kawasaki Engines focuses on customer centricity with Salesforce Manufacturing Cloud
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Kawasaki Engines needed to make a shift from siloed data to a clearer view of the customer, with the help of Salesforce.
(Image sourced via Kawasaki Engines website)
Established in 1878, Kawasaki Engines is part of the Kawasaki Heavy Industries Group and works with over 40 OEM partners that use the company s world-class engines for lawn mowing equipment and golf carts. Not only this, but the company also has a direct to dealer sales platform, which sells to over 7,500 dealers worldwide.
Kawasaki Engines prides itself on delivering not only great engines, but also excellent customer support, service and care. However, in recent years it found that its approach to customer centricity was being hampered by its inability to get a clear view of its data, with divisional silos obstructing the ability to share information throughout the or ....

Tony Gondick , Kawasaki Motors Corp , Kawasaki Heavy Industries Group , Kawasaki Engines , Salesforce Manufacturing Cloud , Strategy Manager , Manufacturing Cloud , Connected Manufacturing , Crm And Customer Experience , Customer Service Management , Use Cases , Corona Virus , Covid 19 , க்வாஸாகீ மோட்டார்கள் கார்ப் , க்வாஸாகீ கனமான தொழில்கள் குழு , க்வாஸாகீ இயந்திரங்கள் , விற்பனையாளர் உற்பத்தி மேகம் , மூலோபாயம் மேலாளர் , உற்பத்தி மேகம் , இணைக்கப்பட்டுள்ளது உற்பத்தி , சிரம் மற்றும் வாடிக்கையாளர் அனுபவம் , வாடிக்கையாளர் சேவை மேலாண்மை , பயன்பாடு வழக்குகள் , கொரோனா வைரஸ் ,