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Zuni Cafe Cut Tips and Risked Losing Servers, Reigniting the No-Tipping Debate


It’s hard to say what Zuni Cafe, the groundbreaking Californian restaurant on Market Street, is better known for: its iconic wood-fired roast chicken or its award-winning service. Since the start of the pandemic, the dining room has remained dark for more than a year, its legendary lifetime servers sent home. At the end of April, those servers received that long-awaited call: Zuni planned to reopen for indoor dining in the upcoming weeks. But there was a change: After 42 years, the restaurant had decided to cut tips and introduce a service fee. Zuni’s servers, shocked at the prospect of a dramatic pay cut even in the service of greater equity for back-of-house employees balked at the initial offer and reached out to multiple media outlets, as first reported by SFGATE. ....

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7 years ago, this Bay Area restaurant got rid of tips. Now, it's bringing them back.


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7 years ago, this Bay Area restaurant got rid of tips. Now, it s bringing them back.
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Once on the vanguard of the tip-free movement, Comal is bringing back tipping. 
The move wasn t prompted by a failure of model, owner John Paluska told Eater SF. Instead, as Comal s restaurant empire has grown to include three eateries in Berkeley and Oakland, the concept no longer made sense. 
When Comal got rid of tipping in 2014, it was only operating one restaurant in Berkeley. The idea was to create more pay equity between front of house positions, like bartenders and servers, and workers who don t directly interface with the public. Instead of asking diners for tips, Comal instituted a flat 20% service fee that was split between employees. But now, Comal has fast-casual restaurants in Berkeley and Oakland, and Paluska told Eater SF it no longer makes sense to add a service fee to those establishments. ....

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Legendary Zuni Cafe is getting rid of tips, joining a wage equity movement in the Bay Area


Legendary Zuni Cafe gets rid of tips, joining a wage-equity movement in Bay Area
Legendary Zuni Cafe gets rid of tips, joining a wage-equity movement in Bay Area
But not all staffers think the new model, where diners get a service charge, is in their best interest
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Legendary S.F. restaurant Zuni Cafe will add 20% service charge to bills when it resumes indoor dining in a few weeks.Kimberley Hasselbrink/Special to The Chronicle 2020
When Zuni Cafe reopens for indoor dining in a few weeks, it’ll shift from a traditional tipping model to adding a 20% service charge to diners’ bills a way to boost wages for the restaurant’s lowest wage workers. The San Francisco institution will join a long list of Bay Area restaurants that have switched to a service charge in the past several years, though some businesses have struggled to maintain a tipless model because of higher taxes and difficulty in retaining staff. ....

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