continuing community engagement programs, but i'm talking more intervention. people at risk can come and talk. >> okay, clark, we'll leave it there. but thank you for jumping on the line. very interesting point you raised about labeling people and how those words in fact do matter. we'll take a short break here on cnn, but still to come, how the sydney hostage situation unfolded on social media from inside that cafe. dad, i know i haven't said this often enough, but thank you. thank you mom for protecting my future. thank you for being my hero and my dad. military families are uniquely thankful for many things, the legacy of usaa auto insurance could be one of them. if you're a current or former military member or their family, get an auto insurance quote and see why 92% of our members plan to stay for life.