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The Situation Room-20150410-22:57:00

of technology that would allow commercial airlines to fly without a pilot. renee is looking into this story. it's pretty amazing. >> it is. aircraft already fly without pilots in war zones. the world has yet to see commercial planes without passengers on board following the crashes including germanwings where pilots were to blame. some are asking whether no pilot on board is safer option. >> reporter: the military has used planes without pilots for decades and watch as this commercial airline pilot takes it in for landing. his hands on his lap as the plane lands itself using auto pilot. >> reporter: after tragedies like germanwings 9525 where pilots were blamed for the crashes, some are asking if

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At This Hour With Berman and Bolduan-20150317-15:05:00

our aviation and government regulation correspondent rene marsh is at dulles with much more. it's amazing when you see cell phone video like this playing out on a plane but it sounds like a terrifying ordeal upon takeoff, renee. >> reporter: absolutely, kate. i mean, we're talking about united flight 1075 on its way from here, dulles, to denver, when this all played out. you just saw the video there. we know passengers jumped in and they were able to restrain them. we also have audio from this flight and you can hear the moment when the pilots make that emergency call to air traffic control to describe this violent passenger. take a listen. >> we're declaring an emergency due to a passenger disturbance. he ran forward toward the cockpit and he is being restrained by other passengers. the cockpit is secure and we would just like to return to the

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Detailed text transcripts for TV channel - MSNBC - 20150307:10:33:00

has always been on the customer. >> we want them to know they're the most important person. every time they look at the painting or think back to the night, i want to make sure they haved most positive experience. >> of course drinking wine is part of the fun too. >> it took the fear out of it for people like me who are intimidated by art. >> they wanted a place for customers to unwind and be social. >> they're forgetting about the day to day life. they're not thinking about the bills, and the stress and the life that is out there. they can escape here. >> the staff learns as much about them as they can. >> mrs. jones knows that mrs. jones is important. we build it in every part of our system. so from our back panel system when mrs. jones calls, there's notes there. she likes to sit in the front, and be on the right-hand side. she likes to bring her mom. >> renee and cathy took customer service a step further. they give people reasons to come

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Detailed text transcripts for TV channel - MSNBC - 20150307:10:36:00

Detailed text transcripts for TV channel - MSNBC - 20150307:10:36:00
vimarsana.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from vimarsana.com Daily Mail and Mail on Sunday newspapers.

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The Situation Room-20150105-23:03:00

busiest airspace with the weakest safety infrastructure. >> indonesia would be on a watch list from an faa standpoint. one of ten nations where there's serious oversight preliminaries. >> reporter: well a top aviation official tells cnn he hopes the investigation into whether indonesiaen aviation authorities acted improperly would be or should be complete in another one to two weeks. now, if the pilots did not receive adequate preflight weather reports, that opens up a whole new round of questions, why did the pilots fly without it? was there pressure to fly to stay on schedule? of course we know there is a very busy part of the world as far as airspace goes and, of course the larger investigation into what caused the crash, that will take much longer. >> still have no clue as to what caused that crash. our thanks very much renee, for that. of the 37 bodies that have been recovered at least 13 have now been identified and some of the crash victims already are being laid to rest.

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The Situation Room-20141229-23:03:00

flight were indonesians. families are frustrated because they're just not getting information. they say they're getting more information from the television than official channels. but the officials are saying we need more time we need new leads so we can pass that on. very frustrating for everyone concerned at the moment. brianna? >> thank you for that update. now we want to get a detailed account about what we know from the plane from the moment it took off. let's bring in aviation correspondent renee marsh. walk us through this renee. >> reporter: we're talking about just 36 minutes after takeoff, the pilot was concerned, and there were problems. that's when the problems began. but why this plan never arrived at its destination remains a mystery tonight. french crash investigators have been dispatched and experts from airbus are there to i.d. pieces of the plane if and when it's found. rescuers believe airasia flight

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The Situation Room-20140722-22:26:00

including sir wyria and afghani. some critics say security decisions belong solely with government and say faa warnings urging airlines to use quote extreme caution is too vague. >> i have no idea what extreme caution means at 33,000 feet in a commercial airliner that has no protection against any ground missiles. i don't know what faa is saying there. >> 11 days ago, the military arm of hamas threatened an attack on the airport. but to be clear, that did not prompt the faa ban on flights. it's today's rocket attack that did it. the faa will reassess the ban in 24 hours but the question remains, when it does lift this ban, will that reassure airlines to resume flights or will they need a cease-fire. wolf? >> thanks, renee. let's dig deeper.

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Morgan Spurlock Inside Man-20140722-01:20:00

appropriate? >> no. >> there is no reason to do that except to take away pieces. the only time we had a saw on site is when we're trying to extract the personnel or bodies from the wreckage. i don't see that's what they're doing there. what that looks like is they're trying to cut the pieces off that had to come off. i'm just pauld by what is going on there. >> as mary reported, the challenges at this crime scene are extraordinary. out of all the issues you heard about, what is your biggest concern right now? >> the biggest concern is black boxes which are handed over and is now getting at built to see if you can even get of the missile residue, any of the shrapnel from the missile, anything that will tie in with the downing of the aircraft. but i think the most important thing will come off site and that will be interviews and frankly i put up a reward if i was run an investigation for information. >> you talked about that in renee's piece.

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Morgan Spurlock Inside Man-20140722-01:19:00

a commercial airliner that has no protection against any ground to air missiles. i don't know what the faa is saying there. that's their responsibility. they're the regulatory authority. and the regulatory organization. they need to err on the side of caution. >> reporter: the rebels handing over the black boxes is small progress. criminal investigators say it still will not answer the key question who have fired the missile. anderson? >> renee, thanks very much. joining us once again our panel. let's bring if our aviation correspondent. also former transportation department inspector general mary schiavo. she's an attorney for victims and families of transportation acts. and we saw in the report the video of someone taking a power saw basically to the wreckage. does that in any realm resemble anything that is remotely

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The Situation Room-20140722-22:24:00

about a mile or so away. renee, what is the latest you are hearing from aviation authorities? >> reporter: i tell you this, wolf, the faa is making a rare move, a decision that angered the u.s. ally, israel. all u.s. airline flights in and out of israel, cancelled. one delta flight turned around midair. flight path shows the plane boarded for tel aviv with passengers and crew on board was diverted to paris. u. u.s. taking no chances. this rocket found one mile from ben gurion airport. jittery carriers responding immediately. >> a super sensitive reaction to

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