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We are getting the organization used to a way of thinking. Its focusing on the security component and the effectiveness of that, defining that mission in a very clear way and looking to see what we are learns as we are studying it. Weve actually learned quite a bit already about system readiness both in the workforce as well as in the technology and its leading to things that we have to do to improve that on both scores, also beginning to point the way we are going to effect iively measure performan. I see this as a very valuable partnership even recognizing that they have to be independent, b...

Back them in that score 100 . All right, fine. Let me ask you this, administrator, when will performance assessments using the new metrics begin to be used, and will any aspect of the performance evaluation process change to track performance over time rather than performance on a single test . In other words, how are you going to ensure tsos are at the top of their game every day not just when job performances are happening . Those are already changed. They have been explained and announced to the workforce. All right. Finally, let me ask you, how will you balance wait times with a focus on s...

Thirdparty contractor. We recruit from all walks of life. I have people with ph. D. S who are front line screeners, who have retired and come back into the workforce. People with music degrees. All walks of life. As you might expect in a workforce of 44,000 screeners you have a broad range of people at all ages. One last question because my time is almost up. If we were to interview 100 folks who had left, not for calls but just left, what would be the dominant reason they cited . Either their expectations werent met or they lost interest. Why do folks leave . Well, ill give you some thoughts ...

I think you can never market that enough. But i do believe it really comes down to understanding that were all in the same system together. We have different roles to play. But we can play those roles in a complementary fashion. The airlines have been working very hard to enforce the one plus one rule, meaning the one carryon bag and one handbag or briefcase. Their challenge is, well, its not my business 0 address their Business Models, but i can tell you its just a fact that a lot more stuff is arriving, its packed more full of things, people have electronics in there. Screeners have to be ve...

Badges in airports. There has been some concerned that security of the bad population. It should be a trusted population. How do you determine whether they are to be trusted . What safeguards do you put in place, inc. Think there is work to be done there. Im encouraged by secretary johnsons reach, earlier this year prior to my confirmation, he asked the Aviation Security thatory Committee Members advised the department and the administrator, they took a hard look and came up with 28 recommendations, with which tsa is fully concurrent, and they are looking for an implementation plan. That said,...